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Re: Lines below platform on basement level

I split this from your other thread as the bug forum needs one thread per issue.

Could you please edit your post and add the following info to your post.

Product: The Sims 4
Platform:
Which language are you playing the game in? 
How often does the bug occur? 
What is your current game version number? 
What expansions, game packs, and stuff packs do you have installed? 
Steps: How can we find the bug ourselves? 
What happens when the bug occurs? 
What do you expect to see? 
Have you installed any customization with the game, e.g. Custom Content or Mods?
Did this issue appear after a specific patch or change you made to your system? 

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  • CGrant56's avatar
    CGrant56
    Hero+
    2 years ago

    @nativecoruscant 

    If you would like, I'm willing to take a look at the build to see if I can figure out what is going on.  All you need to do if you want me to take a look just upload the lot to the Gallery and reply here with the name of the lot and your userID if different than the one you use here.  

    I'll look at the other issue in the other post too.  Tbh, it's probably the same thing causing both things from what I can tell at this point.

    Hope this helps.

  • @CGrant56 Thanks, it would be so helpful if you want to check the lot for yourself! I've uploaded the lot with the same username as my EA account. My lot is using CC. To remind you of my 3 issues and their respective locations:

    1. Lines below platform
    Location: it's on the garage entrance opening in front of the house.

    2. Glass won't show basement interior wall
    Location: basement entrance near the main pool at the back of the house.

    3. Missing side floor on bridges
    Location: 2 bridges are on the basement atrium and basement garage ramp/slope. Actually any protruding wall/room that have opening underneath are having this issue.

  • CGrant56's avatar
    CGrant56
    Hero+
    2 years ago

    @nativecoruscant 

    Ok, downloaded the lot and took a look at all 3 issues you've posted about.  Once I saw that you were remodeling someone else's lot, I also hunted that down and downloaded that one too to take a look at it to get an idea of what changes you're making and to see if the issues you have were there on the original lot.  From what I could tell after looking at both, is that you are adding basement levels for what appears to be underground garages and entrance tunnels to get to them mostly. 

    In a nutshell, I think two of the three issues you have are caused by how basements work coupled with the use of platforms which have their own unique issues.  Basements and platforms simply don't work together very well to begin with, and basements are set up to not be seen when looking down from above ground for the most part and above ground doesn't show when in the basement looking up (without changing a few game files - not a good idea imo).  That's not something we can do anything about, it's just the way the game works.  But I have tried to come up with some things you can try to mitigate the worse of it.  So, on your issues in order.  

    1 - The lines are the rock floor tile bleeding down from above for both the garage door and at the pool. And I'm pretty sure platforms are the cause.  At the pool, as best as I could tell, it looks like the entire 1st basement level is a platform over the actual floor so it could be the lower platform or a combination of the two platforms not getting along as both change the normal wall height.  At the pool, you could change it to terrain paint, and it goes away, although, there is not a terrain paint in the game that is that dark or has that rock appearance.  You could try blending several terrain paints and maybe get a better shade.  If you do decide to go that way, that probably means replacing all of those tiles throughout the build with it just to keep the aesthetic and things match.  A lot of work for little gain really.  Personally, I'd delete the tiles under the plants, add a couple more along the side wall until all the bleed over is gone and use the darkest dirt terrain for that area.  But at the garage door, that won't work.  But it might not have to be changed anyway.  When I installed the lot, that issue did not show up at all there.  It was fine all six times I installed the lot during testing.

    2- I think this is happening because the entire floor on that level appears to be on a platform but am not sure about that.  I did find that narrowing the pool by one tile fixed it though.   

    3 - What is going on at the bridge is sort of a combination of things.  The same thing is happening further down near the end of the entrance tunnel to.  It's nothing new really as I have seen it happen on second story porches, balconies, etc. with fences.  Above ground, I usually add an exterior wall trim on the edge, but I found during testing that that doesn't work in a basement.  After I closed my game, I did think of something else you can try though.  See if you can delete the ceiling below that bridge and change the lights to wall mounted.  I don't know if that will work but I do know that what you are seeing is the ceiling below because the floor itself is invisible from the side.

    And another issue I ran into with the lot FYI.  When I tried to install the lot, it locked my game up twice completely where I had to force quit before I got it to install the first time.  It locked up when installing from the map and when I didn't bulldoze the lot that was already there.  It finally installed after bulldozing.  So, you might want to consider noting that in the lot comments if you are going to post the finished lot to the gallery.  Folks need to bulldoze before installing.

    Hope this helps.

  • Hello, @CGrant56 so much thanks for your time and effort to check all of my issues even comparing my modified lot to the original one!

    1. Yes the main atrium basement has the platform adjusted, but not the basement part where it connects with the basement entrace near the pool. Also, I'm sorry that I forgot to re-add the platform around the garage door opening when I saved and uploaded the lot to the gallery, I deleted it back when I was too annoying seeing the glitch lines in front of the door. The issue appears when there's a platform around the opening, just like what we can see from the attached screenshot in this thread. My current best solution is just don't place a platform around the opening. And you're right, the glitch (near the pool) is bleeding from the rock terrain above outside the house, it's gone when I deleted the rock terrain.

    2. I think I'm not sure which pool you've narrowed. I did narrow the indoor pool and it didn't fix it (see: Basement wall.jpg). I also tried to delete the foundation on the balcony, it didn't fix the basement but I think it looked better for the balcony. Since I delete the whole foundation on the balcony, I guess making the indoor pool area the same level as the balcony is a good idea. But another question came up in my mind: how can I lower/delete the foundation just for the indoor pool area and not the hallway? (see: Indoor pool.jpg) The original creator made this lot in 2019 so IIRC there's no platform tool back then and now editing a foundation is kind of pain. When I try to delete the foundation it just deletes the whole floor, and when I try to lower the foundation using arrows the whole house is affected.

    3. I forgot to mention that the invisible side floor was there even before I built any platform on the floor below it. For me who often use free cam to either simply looking or capturing screenshot, of course this one is really annoying and disappointing. Is it possible to somehow use something like wood structure debug item and place it using TOOL mod to cover them? I'll try anything to cover it since it really bugged me. Oh and how do I delete the ceiling below the bridge? I tried to create a room below it with the same width as the bridge > remove ceiling > remove the wall, and it didn't work.

  • CGrant56's avatar
    CGrant56
    Hero+
    2 years ago

    @nativecoruscant 

    Basements are all or nothing.  You either have one under the entire structure or you don't.  You can have different height foundations on a lot but that can't be connected.  Like a house on a raised foundation and a shed in the back yard on a flat foundation.  Although, the wall heights on both will be the same.  Can't use short and tall walls on the same level.

    The pool I narrowed was the upper one in the room with the lounge chairs above the other pool with the windows that show the weird wall thing happening.

    I don't use T.O.O.L and never have so I don't know what all its uses are.  The only thing I can tell is give it a try and see if it works.

    Deleting the ceiling under bridge.  I'll go back and take a look at that.  You should be able to delete the ceiling in that entire space and it should get the ceilings below both areas where the gap is showing.

    Hope this helps.

  • @CGrant56 With Maxis giving us news about them fixing bugs, I really hope that they aware of these issues and fix them soon. I still have hope in them as the latest patch eliminates my in-game and CAS lag (low fps in-game still not fixed).

    Yeah it's weird that you can eliminate the problem by narrowing the pool but for me there's no difference.

    Basically T.O.O.L can move objects anywhere to little details such as using coordinates, but yeah it would take much time as I have many parts that have invisible side floor.

    Hmm I still can't manage to delete the ceiling...

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