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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

Re: Sims 4 RTX 3060 Laptop poor performance

@magz_4_life  I'm sorry for the late reply; I've been behind for the last couple of days and am trying to catch up again.

I looked at your hwinfo log and noticed a few small details worth mentioning, but no giant red flags.  First of all, the charge level on your battery went down a bit while you were playing.  Did you have it plugged in, and if so, are you sure it was fully plugged in and not maybe half connected?  If Windows thinks you're running on battery power, it will throttle power and therefore performance.

Second, the memory clock was a bit wobbly, much more than I'd expect of new RAM.  Did you upgrade it yourself?  Are you comfortable opening the laptop, removing the modules, blowing compressed air over them and their slots, and reseating them?  Even if this RAM is factory-installed, it could be improperly seated or have dust in a slot (yes, already).  But since you're not seeing crashes, if you're not comfortable opening up the laptop, it's fine to skip that step; just keep it in mind if you see more serious issues.

Finally, your GPU was running a bit hot, nothing dangerous but enough that it would have throttled a bit.  The load on the card wasn't particularly high, so this is a bit surprising, but it's also possible the fans would kick in at a higher load and temperature and keep things under control.  The other GPU stats looked fine.

Since there's nothing obviously wrong in the hwinfo log, I can really just make a few suggestions and see what helps.  Try enabling vertical sync in the graphics settings: your GPU is fast enough to generate excessively high framerates, and there's no point in running the game above the refresh rate of your monitor.

You can also try setting Windows to run Sims 4 in performance mode.  Even with the lower GPU load overall, this can stabilize performance.  Hit Windows key-i, select Settings > System > Display > Graphics settings, click the Browse button, find TS4_x64.exe and add it, then set it to run in high performance mode rather than letting Windows decide.  This may not make any difference at all, but it would prevent Windows from switching to power saving on its own.

If these don't help, let me know, and I'll have more suggestions.

4 Replies

  • magz_4_life's avatar
    magz_4_life
    5 years ago

    My laptop is definetly plugged in, it hasn't moved at all since I got it, and I always had vsync on. I checked the ram and looked to see if it was loose or incorrectly placed, but it seemed okay to me. I thought as the gpu was only 2 months old it would be not be optimised and before I played the game I added it to the .sgr files. I also noticed the coil whine on other games and contacted asus about it and they said it was normal, so I left it at that. Though I will try the high performance mode you were talking about. I did contact ea before I asked on ahq, and they said that it was a game problem. I will try today as the game updated last night, so I will see then if there are any problems.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @magz_4_life  There are certainly some optimization issues with Sims 4 on higher-end GPUs, and that's not limited to the 30-series.  For example, people with even 10-series cards can see significant fps drops despite the card's core load being nowhere near maxed out.  It's just the way the game works.  But framerates should still be quite high most of the time.

    The phrase "coil whine" gets me nervous, but if you have fps capped and Asus says what you're hearing is normal, then it sounds like there's nothing to worry about.

    I'd still try plugging the laptop into a different socket or power strip, just to see whether you notice any improvement.  The charging was definitely not keeping up with the power draw from Sims 4, even if the overall decrease in charge was small.

  • magz_4_life's avatar
    magz_4_life
    5 years ago

    I think I found out why coil whine was happening, because when I put my laptop into silent mode the fps is capped at 60 where it runs fine, but when it reaches 144hz thats when coil whine becomes noticeable. I also think I found out why the charger was being strange, as there was a limit on my laptop's battery so that the health of the battery does not degrade, other than that the fps problem I said originally was because I forgot to update the drivers, but as I said the coil whine only happens at 144hz. But thank you for your help!

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