Forum Discussion

Re: Sims 4 freezing after a few minutes of gameplay

@puzzlezaddict so the Time Spy test crashed about 20s into it this time. First time I forgot to start logging on hwinfo, but the speakers started making a loud noise (not sure I tested with the sound on last night) and then I got a BSOD with the stop code Machine_check_exception. I then had to hard reset it as it got stuck on the BSOD. Restarted the laptop and ran Time Spy again with hwinfo logging this time. Launched the test at 2:13s and it crashed at 2:33s. No BSOD this time but the speakers made the same loud noise and I had to hard reset the laptop again. Fire Strike seemed to run exactly the same as last night. Launched at 2:41s, graphics test 1 started at 5:46s, graphics test 2 started at 6:31s, physics test started at 7:19s and the combined test started at 7:57. It crashed during the combined test at 8:18s and I got another BSOD with the stop code clock_watchdog_timeout. Had to hard reset the laptop again with the BSOD up as it got stuck at 21%.

Here are the links to the hwinfo logs for both tests:

https://mega.nz/file/554QxTab#aQo4TmeZc32fZhesvfbb39Z_SrX5dJcgpMXpvTJgHxU

https://mega.nz/file/0hYBzA4T#hfvx3I7h0ee8wrwyhRktOdN3Mb7wm1P8jMgd6cFT4BI

Feels like I've somehow ended up with a dud laptop!

2 Replies

puzzlezaddict
Hero+
4 years ago
@Gemmawho Honestly, you might in fact have received a defective laptop. If you'd like, you can try reinstalling Windows, as in, a clean wipe and a fresh install. That might well fix the issues. But it might not, and you may need to RMA the laptop entirely.
Gemmawho
4 years ago
@puzzlezaddict Thank you. I'll try that and then if I'm still having problems I'll contact ASUS to get it sorted. Thank you for all your help and advice!