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Gemmawho's avatar
Gemmawho
4 years ago

Sims 4 freezing after a few minutes of gameplay

I recently downloaded and installed the sims 4 on my new ASUS TUF 15 gaming laptop and I can only play the game for a minute or two before it freezes completely and I have to hard reset my laptop. It...
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puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@Gemmawho  Honestly, you might in fact have received a defective laptop.  If you'd like, you can try reinstalling Windows, as in, a clean wipe and a fresh install.  That might well fix the issues.  But it might not, and you may need to RMA the laptop entirely.

Gemmawho's avatar
Gemmawho
4 years ago

@puzzlezaddict Thank you. I'll try that and then if I'm still having problems I'll contact ASUS to get it sorted. Thank you for all your help and advice! 

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