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puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

Re: The Sims 4 rainbow glitch

@MissCSimming  Are you seeing any other anomalies in your game?  Your dxdiag lists crashes of Dell's Alienware Command Center as well as Nahimic, which is audio enhancement software.  But problems with those would more likely crash your game or cause lag or freezes, not an isolated graphics glitch with the Gallery.  And the dxdiag doesn't list when the crashes happened, so they might have nothing at all to do with Sims 4.

I asked around, and the two people who recognized the images you posted and weighed in said that this issue was usually solved with either a computer restart or by clearing the cache files in the Sims 4 user data folder.  There are a few different files and folders inside, not all of which have to do with the Gallery.  Here's a full list, along with explanations of what they're for:

https://sims4.crinrict.com/eng/2014/09/user-files-explained/

Try deleting all the ones that are related to the Gallery or online connectivity, restart your computer, and have a look.  If the images are still glitchy, quit and restart without deleting the cache files, and see what happens.  (As in, give the game a couple of tries at rebuilding the data using the same cache files.)

If that doesn't help either, try clearing Origin's cache as well as your browser caches, including the one for Internet Explorer.  Even if you never use it, Origin does for some purposes.  Be sure to uncheck the box to preserve data for favorite sites.

https://kb.wisc.edu/page.php?id=15141

3 Replies

  • MissCSimming's avatar
    MissCSimming
    6 years ago
    @puzzlezaddict After the latest updates, I've experienced a little bit of slowdowns when starting the game and sometimes some issues with the sound, that disapperead when turning off my bluetooth headphones. In general the performances are fine though (except those glitches).
    I'll try what you've advised me to do and let you know. Thanks again :D

    Do you think I have to do something about the Alienware and Nahimic crushes?
  • MissCSimming's avatar
    MissCSimming
    6 years ago

    Oh, also every time I launch Origin I have to do it twice cause at the first attempt it always shuts down autonomously

    P.S. A guy on reddit told me he's experiencing the same galley issue on PS4 but I can't find anywhere some thread about this glitch, so don't know whether it's a common problem that can be fixed with another update and then EA stuff should be informed about this

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @MissCSimming  Nahimic is audio software, so it could definitely account for the sound issues.  And software crashing in the background while you play could cause slowdowns too.  It's not necessarily the crashing itself but the resources taken by the software as it tries to fix the error and then crashes.

    Since you already have the newest versions of both the Alienware Command Center and the Realtek sound driver, you could uninstall both, and reinstall if you wanted the functionalities provided.  The Alienware software isn't really necessary, although some people like it.  Here's how to uninstall it:

    https://www.dell.com/support/article/en-us/sln303405/how-to-remove-and-reinstall-the-alienware-command-center?lang=en

    You can download a new version from that page, or from the driver download page for your laptop:

    https://www.dell.com/support/home/en-us/product-support/product/g-series-15-5590-laptop/drivers

    For Nahimic, try uninstalling the sound driver in Device Manager, then reinstalling the latest one (Realtek HD Audio Driver) from Dell.  It's best to download Dell's version, take your computer offline, uninstall the sound driver, restart, and install the new one from Dell, so Windows doesn't download a replacement for you.

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