Re: Re: unrecognized video card sims 4

Last date is today 30.03.2020 08.46 .

Yeaa I don`t have that. I don`t have the sims 3 folder, but I know I used to have that because i have seen that before. 

At this point maybe I should delete everything from my sims folders and re download the sims and the packs?  Just joking, as you said its good to learn how to fix my game, and you proberly tell me if thats what I needed to do

@RunaAster  That was a typo on my part; I meant Sims 4.

I'm not trying to be difficult, but this is crucial if you want to be able to recover your old saves.  Open a File Explorer window, search for config, hover over the config.log file, look at the file path beneath the word "config," and write it here.  If you see more than one config file, do this for each one.

If you can't do this, run the search, click on the config file, click Open File Location (a big yellow button with an arrow on it that you'll see above the list of search results), and you'll go to the folder where that file is currently located.  Then copy the file path above the list of files and folders, and paste it here.

Yeah ofc not, I know your just trying to help me (:

this is beneath config?

but do you mean Tray folder and then after that the saves folder because that whats under the config, I couldn`t attach none of them here for some reason

@RunaAster  Please read the instructions and follow them exactly:

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@puzzlezaddict wrote:

click on the config file, click Open File Location (a big yellow button with an arrow on it that you'll see above the list of search results), and you'll go to the folder where that file is currently located.  Then copy the file path above the list of files and folders, and paste it here.

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The file path is exactly there, above the list of files and folders and below all the buttons in a File Explorer window.  Highlight it with your cursor, crtl-C to copy, crtl-V to paste it into the reply.

If I got it wrong now I`m ashamed

C:\Users\runaa\Documents\Ikke skole\Electronic Arts\The Sims 4

                                              ^ that means not school btw

@RunaAster  Okay, this is the issue, or at least part of it.  Your Sims 4 folder needs to be in Documents\Electronic Arts, as in, the full path should be:

C:\Users\runaa\Documents\Electronic Arts\The Sims 4

If it's anywhere else, like how you have the Electronic Arts folder in a subfolder within Documents, the game won't read it and will create a new folder.  Try launching the game once more, then look in Documents for a new Electronic Arts folder, and a new Sims 4 folder within that.

found it, shoud I just copy everything in to there or move everything thing from the old sims 4 file? and then see what the config says.

I only want to make sure cuz you said thats part of the issue, so there`s something more to do after that proberly (?)

C:\Users\runaa\Documents\Electronic Arts\The Sims 4

@RunaAster  Just launch the game once, go into Documents\Electronic Arts\The Sims 4 (not Documents\Ikke skole\Electronic Arts\The Sims 4), and make sure there's a config file in there.  If there isn't, or if there is no new Sims 4 folder in Documents\Electronic Arts, let me know.

If there is a config.log, you can open it and check the found and supported values for your graphics card like before.

But it's still best to confirm that the files are appearing where they're supposed to be before you do anything else.

Thats the new config:

Name (database): [Found: 0, Supported: 1]

Found 0 is proberly because all my other sims stuff in the "old" sims folder. I also have a question, everytime I play in the future (when my game will work again) will the game always create a new elctronic atrs and sims 4 folders after I quite the game or is that just because my game is currently broken?

Also what to do now? Move everything to the new one

@RunaAster  The unrecognized card has nothing to do with the content in your old folder.  The config file just lists how the game itself, as in, the contents of the program files, reads your hardware.

If you're interested in trying to get your card recognized again, please open a File Explorer window, click on This PC, then open this in order:

Program files (x86)\Origin Games\The Sims 4\Game\Bin

Open graphicscards.sgr, hit crtl-F and search for 5917, and take a screenshot of what you see.  You can taks a screenshot by hitting Windows key-shift-S and dragging your cursor over the section of the screen you want to capture.

If you're not interested in looking into that issue, then yes, move the contents of your old Sims 4 folder into the new one in Documents\Electronic Arts.  It's best to copy the files, not just drag and drop.  That way, your old folder can be your backup copy of your saves in case you ever need it later.

I want to look into the issue, as long as you still is fine with helping me so much

I opened first:

Program files (x86)\Origin Games\The Sims 4\Game (also you wrote the word bin, after game? because to me it don`t  say bin after game but that might not be an issue

Then I remember I have the graphicscards.sgr on my desktop because of the help I got on the other post. I tried to open the file path where I found graphicscards.sgr: C:\  (seems like their misssing a file path and a place for it to be). I tried to copy it in to Program files (x86)\Origin Games\The Sims 4\Game, but I still can`t find it when I search in that folder? So is it impossible to move it to where it should belong: Program files (x86)\Origin Games\The Sims 4\Game

The nr is changed to 16 because I was advised to do that earlier on (the last question post), also should I change it to 17?

@RunaAster  In that Game folder where you first looked, there should be a Bin folder too.  No matter where you install Sims 4, that's the structure of the program files.  If you really don't see it, please take a screenshot and post it here.  Don't copy any files to that folder, just look for the Bin folder and graphicscards.sgr inside it.  You can ignore the file on your desktop; editing it won't have any effect on the game.

Yes thanks, I found the bin bolder but there`s no graphicscards.sgr inside the bin folder. When I search graphicscards.sgr in the bin folder, nothing comes up. Can I move it from another place in to the bin folder? 

@RunaAster  You could move it, yes, but that's not a good idea.  If the file isn't read properly, Sims 4 would probably not even launch, or if it did, it could crash at the Main Menu.

Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.  Then look for graphicscards.sgr again.

That worked, its now in the bin (:

C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin_LE ( the graphicscards.sgr is there)

Whats the next step? Trying to get back my old saves? Or copy sim 4 stuff from the old subfolder that was not working to the new elctronics art and sims 4 that the game can read.

Thanks again for helping.

@RunaAster  The file should be in Bin as well as Bin_LE.  Please check there too and make sure there's a copy there.

Now if you want to fix the unrecognized card issue, open the copy of graphicscards.sgr that's now inside the Bin folder.  Use crtl-F to find 5916, change it to 5917, save, and quit.  Then check the config.log file that's in Documents\Electronic Arts\The Sims 4 to see if your card is now listed as found and supported.  This is the same approach I mentioned here:

https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-READ-Unrecognized-Video-Card/m-p/8882426#M169532

But don't move any files around while you're doing this, just open the ones mentioned.

You don't strictly need to complete this step if you don't want to.  When you're done with it, or have decided to skip it, then yes, you can move the contents of Saves and Tray from the old Sims 4 folder to the one that's now in Documents\Electronic Arts.  Your saves should be back, as should any builds or households you've saved to your in-game library.

It's a good idea to copy the files rather than dragging and dropping them: this way, you'll have a backup copy of everything if you need it.  You can highlight the whole set of files, right-click on them and select Copy, then right-click in the empty space where you want them and select Paste.

Thank you so much for your help. I will update here after trying that and everything will proberly be working then. Only last issue I have is the bin folder. I can`t find the graphicscards.sgr there. Also can`t reach the file without going into orgin, then application setting and then installs & saves: C:\Program Files (x86)\Origin Games\The Sims 4. Its seems like you can`t see the stuff thats in the files when you click on that, but my Bin_LE folder is always in my files because it saved itself there for some reason. Did that make sense? I can`t find the correct bin one with the graphicscards.sgr, and I think I know why:

There`s plenty of more when I go further down. Seems like their one from everytime I played. I had the same issues with the config file earlier when you were helping me, I deleted some of them and then everyone except one was (config I`m talking about).  Should I do the same thing or?

@RunaAster 

The Bin folder is the one you are after. Just doubleclick it in the search results to open it.

Oh really I was unsure cuz I got told I have to find graphicscards.sgr in a own Bin folder also, but If I don`t . Then I just do the steps that was adviced and seee if my saves will be back. Thank you so much @puzzlezaddict @jpkarlsen 

@RunaAster 

Sorry I was too quick in posting. it should be The Bin folder you are after is the one located here: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin

A lot of games and other programs use a bin folder. If I read it correct you decided to delete some of those you found. If so you will need to reinstall the affected games/programs.

@jpkarlsen 

That`s okay. No I just deleted some config that was not needed earlier. That was just to show that the same thing is happening my bin now instead of the config (if that made sense?). I haven`t deleted any bin folders, I`m just lookig through them rn. Tying to find the correct date with the bin and see if graphicscards.sgr is inside it. 

Update: I found in the bin folder and now I`m just going to do the steps and seee if my saves will come back. Thanks again

@RunaAster 

There should be exactly one in the mentioned path. Notice that by default Windows search searches all your drives. You can see it because there are results that only inlude bin such as "binsearch" that do not belong in the C:\Program Files (x86)\Origin Games\The Sims 4\Game\ folder. Only bin and bin_LE should be in that folder.

@puzzlezaddict  

Now if you want to fix the unrecognized card issue, open the copy of graphicscards.sgr that's now inside the Bin folder.  Use crtl-F to find 5916, change it to 5917, save, and quit.  Then check the config.log file that's in Documents\Electronic Arts\The Sims 4 to see if your card is now listed as found and supported.  

I did all that and then I launched the game and quit and it still says

Name (database): [Found: 0, Supported: 1]

The modified date also matches the last time I opened the game. Weird but will it keep on delete my game or not? Or is it fine to ignore, that found don`t say 1

Maybe it will work again when I move everything from the the subfolder to the new electronics arts and sims 4 folder that the game can read

Also I have run like 3 dxdiag earlier so I don`t think thats the solution, but If you advice that I ofc will do it. Also since everything is fixed else where now maybe a dxdiag is what it need to fix the config

 @jpkarlsen 

C:\Program Files (x86)\Origin Games\The Sims 4\Game\ folder

This is the folder (  C:\Program Files (x86)\Origin Games\The Sims 4\Game\ folder) tho and also bin and bin_LE when I search for them

@RunaAster 

No, that is one folder up. You need to doubleclick the Game folder you see in your image.