Trouble Getting Into My Game

GalacticGal​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, or rename it if it's easier.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

I realize that the whole point is to play with your main sims, but it's important to find out whether the game is not working in general, or only with your current user data.

If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

Thank you so much.  I'll give that a try straightaway. I generally will rename it.

I was having trouble with my game on Tuesday. I ended up replacing the App and still, although the game was on, allegedly, I had nothing on the screen.  I came here for help and discovered the answer, which was to refresh my game folder. D'oh. I knew that, but for some reason it escaped me for a time. Slowly, I was able to bring my Mods, Tray and my saves over to the new game folder. Curiously, my Mods folder was devoid of two key mods. MCCC 2025.4 and Road to Fame v0.5_D10

Without those, my Rock Star isn't.  I reinstalled new copies of both. Before I brought my saves folder over, I made certain to reset the settings that got lost somewhere into the ether . . .before I moved my saves from the old to the new. (At least my brain was on top of it at that moment.)

Still, I couldn't get in when the test save opened up easily. Then it occurred to me, to swap the backup saves file for the one I pulled from the old game folder.  I did notice, for some reason, the Scratch folder inside the saves folder, that wasn't in the backup folder. At any rate, it worked. I was finally able to play my game for a bit.

The bonus in all of this, is that my calendar was still where I'd left it, so I wasn't going backward in time. Erik was still afflicted. I sent him to Innisgreen to find Care Ren once again. That's when I realized, I had been cheated of some of the gameplay. And I have pictures of new stuff that occurred. Now, I just need to know if I should go ahead and edit my latest story update to reflect those changes.

Just looking for a little bit of advice, if you please.

~GalacticGal

All right. I have already revised my latest update. Look for it, soon. I have a few new pictures of the event to share.

It worked. So thank you so very much. I even was able to transfer my backup saves folder, my Mods folder and my Tray. I am i business once again.

After seeing that my game works from the desktop, how do I play on my saves? What is the next step?

GalacticGal​  Glad to hear it, and let me know if you need further help.

Kmader1​  You can move your saves to the new Sims 4 folder you'll see in Documents > Electronic Arts.  But if you use any mods or custom content, please test those files first, in batches, to see whether any of them are preventing your game from working.

Once you've sorted through your mods and cc, you can move over the saves, plus the Tray files, which are saved households and builds, plus Screenshots and Recorded Videos if you care about those.  The rest can be discarded; the game will regenerate the files and folders as necessary.