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Re: Origin needs to download files and is waiting for permission.

Hello all! 
I haven't played SIMS 4 in about a month. I came back to my computer, launched origin without any issues. But when I tried to launch the Sims, it said there is an update. I've installed updates before with no issues. However, this time it keeps giving me an error along the lines of "Origin needs your permission to install, please click allow in the Windows popup box". There is no popup box that comes up. I have uninstalled both Sims and Origin from my computer. Origin re installs just fine, but the reinstall of Sims gives that same error. I have tried turning UAC to the lowest level and running it, it still did not work. (I have since turned UAC back to the recommended level). I am on an admin account on my computer. 

The only thing I can think of is that I am in Panama, not the US. I have tried running it connected the VPN and disconnected from it. Neither works. I have installed updates here before, and even did my original install while here, so I'm not sure that is the issue. 

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @jessiebennett85  Hit Windows key-R and enter "services.msc" without quotes.  Scroll through the list to Origin Client Service and Origin Web Helper Service.  For each one, double-click, select "Disabled" under Startup type, and click Apply to save the change.  Then try to download again.  You might need to restart your computer for it to work.

  • Simburian's avatar
    Simburian
    Seasoned Ace
    6 years ago
    @jessiebennett85 I have all the packs and play daily and I cannot go online at 22.10pm either, in the UK. It was ok yesterday. It could be that they are doing maintenance on the Gallery as they are working on PC/Console Gallery integration to come soon. EA website is not down at the moment and that's only what I can come up with. Try tomorrow.

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