I finally got into the game today only to find out I can't load my saved game. I keep seeing posts abouts mods and cc and to be honest I have no idea what these are. I play Sims 4 just to play and at this point I can't even do that. I did a repair and installed the game again. Can someone please help me? I have no idea how to move folders and have no idea what that even means
chillyw316 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
To move a folder, you literally click and drag, that's all.
If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
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