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jpkarlsen
Hero (Retired)
6 years ago

Re: Sims 4 Freezing & Causing Critical Errors After July 2019 Update

@acuteapathy0 

Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game.

If it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.

2 Replies

  • @jpkarlsen 

    I didn't have any Mods in game but went ahead and deleted the Mods folder anyway just in case. Also deleted localthumbcache.package and repaired the game through Origin as I saw that advice being given to others on here.

    It let me play for a bit longer I think? Maybe 10 minutes. I was able to make it through CAS and was in the middle of having my Sim purchase a lot when my screen went black and static/color bars appeared at the top of my screen. After about a minute it returned to a frozen Sims 4 screen and I had to shut down my machine once again.

    This doesn't happen for any other website/app that I'm using on this computer but it's guaranteed to happen every time I open the Sims 4.

    Anything else I can try? ☹️