@great797 If you use a third-party anvirus, or Windows Defender's Controlled Folder Access, please set an exception for TS4_DX9_x64.exe, the game's new executable for the default DirectX 9 version. You're definitely using DX9; I can see that the errors in your dxdiag.
Razer Synapse is also crashing repeatedly, so I'd suggest uninstalling it for now. You can reinstall it later if you want, but please don't until Sims 4 is working properly.
On the system information, mine says DirectX 12. I’m confused 🤔
oh you meant the ts4 version? Btw I’ve done all you mention still stuck on the loading screen TT
uninstall Razor Synapse
i excluded the exes
i don’t know whether I should do them all?
TS4_X64 / TS4_DX_x64 / TS4_Launcher_x64
(all of these are in steamgames folder)
TS4 ( in The Sims 4\Game\Bin_LE)
TS4_x64 ( in The Sims 4\Game\Bin)
don’t know why there are many.
@great797 If you want to be thorough, you can exclude everything in the Bin folder, that is if you haven't already. The Bin_LE folder is for the old Legacy Edition and can be ignored—you wouldn't be able to run it if you tried.
The DirectX runtime libraries are Microsoft-created sets of resources for graphics-intensive applications (like games) to use. Instead of making a game compatible with every set of hardware out there, the game and the hardware are both made compatible with some DirectX version. DirectX 12 is standard now and comes installed with Windows 10 and 11, but Windows can and will run earlier versions too. So older games built on, say, DX9 (as Sims 4 was originally) will still run on modern hardware.
Anyway, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If that doesn't help either, please post a new dxdiag.
@puzzlezaddict i'll get back to you when it's not working. It just started working out of no apparent reason again.
This is so weird. I haven't changed anything from the last time. 😞
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