Re: Sims 4 Black Screen on Launch
I changed both and was still unable to load the game without it flashing. I’m thinking it’s definitely something to do with my graphics driver, but I am out of my element on solving the problem.
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@kzs695 Since the problem happens when using each GPU, the problem is probably not the graphics card or chip or their respective drivers. But it's still possible, so it's worth clean-uninstalling and reinstalling both drivers. Here's how:
Use the drivers provided by HP; you can update the Nvidia driver later, if necessary, but let's try the older one first. The newer Nvidia driver is dated December 23, 2019, and the newest Intel driver is dated April 6, 2020. The order of operations here is uninstall the Nvidia driver > uninstall the Intel driver > restart > install the Intel driver > restart > install the Nvidia driver > restart, all while your computer is offline.
Please test Sims 4 once with just these drivers installed. If you get another black screen, or any other graphics weirdness, install the newest driver from Nvidia and restart again.
https://www.nvidia.com/Download/driverResults.aspx/216929/en-us/
It's possible you'll get an error when trying to install this driver—HP software sometimes blocks drivers not provided by HP. That's fine, just let me know.
