@AmeliePoptart Your dxdiag lists a number of crashes of Asus ScreenXPert Reunion, so try disabling that in the Task Manager before you play. This app handles the secondary touchscreen, which is of course not necessary for Sims 4. Please also uninstall the EA App with Revo Uninstaller (the free version is fine) and reinstall it—the App is crashing too.
When you want to play Sims 4, please restart your computer beforehand, and don't open any other programs, except of course the EA App. Your laptop has enough RAM for the game itself but not to run a bunch of other memory-hogging services at the same time.
If you want to be thorough, try playing in a clean boot, to remove any influence from other apps, whether direct (conflict) or otherwise (e.g. excess RAM use).
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
Having said that, I think at least some of what you've described this time around may be due to the in-game issues I mentioned earlier. To be clear, there are a few that sound similar but are likely distinct:
- Crash or infinite loading when loading or placing lot: This appears to be due to broken items on the lot in question, as placing it unfurnished usually works. This is unlikely to be the problem if you can place or load the lot some of the time, although placing a Gallery build on a smaller in-game lot, and thereby deleting some of the landscaping, may help.
- Crash when loading lot due to leftover plates from custom recipes: You should be able to load the lot in Build/Buy and delete the offending plates, or the fridge if necessary.
- Crash due to corrupt sims: You should be able to load the lot if you move the sims elsewhere using Manage Worlds.
- I've also seen sporadic reports of corrupt lots, even blank ones, not related to the above. In some cases, placing a Gallery build fixes the lot in question, but not always.
Given that some lots load some of the time, I'm not sure how many of your crashes could be attributed to any of the issues above. But please do try to separate them out to the best of your abilities. For example, if one Library or Gallery build always crashes the game when placed furnished, stop using that for now, and only use lots that work at least some of the time. Similarly, if working with an in-game lot regularly produces crashes (even if not always), don't use that to test your Gallery builds.
