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Ell_Georgiana's avatar
Ell_Georgiana
Rising Novice
22 days ago

Changing Display Type Causing Game To Crash

I have been trying to change my display settings from Fullscreen to windowed as I have dual screens. When I select an option the game freezes and I can't confirm the choice, following the 30 second countdown it then leads the game to crash. 

1 Reply

  • Ell_Georgiana​  Try editing Options.ini instead, in Documents > Electronic Arts > The Sims 4.  Search for fullscreen and set it to 0 (zero).  If that prevents the game from loading, you can revert the change, or delete the file to allow the game to create a new one.

    If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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