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Ell_Georgiana Try editing Options.ini instead, in Documents > Electronic Arts > The Sims 4. Search for fullscreen and set it to 0 (zero). If that prevents the game from loading, you can revert the change, or delete the file to allow the game to create a new one.
If that doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
About The Sims 4 Technical Issues - PC
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