Re: The Sims 4 EA Play edition instead of Digital Deluxe

@Frosty_ShadowYT 

If you're not able to access any EA Play games, please reach back out to the live support team so they can check the entitlements on your account for these games.

Please submit a brand new help request here to have live support check your account details with you- I'd also recommend attaching this AHQ conversation when you reach out there so the team has further information to reference.