Re: Sims 4 doesn't work in DX9 or 11 mode
@itbejazz91 I've split your post into its own thread since your issue isn't limited to DirectX 11 mode. I also gave your new thread a new title; feel free to change it further.
For the issue itself, if you have any Razer apps installed, please uninstall them and restart your computer. Please also remove ReShade or GShade if you're using it, and repair the game (again, if you have already). And if you have any files in ConfigOverride, inside Documents > Electronic Arts > The Sims 4, remove those too.
If that doesn't help, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
The idea here is to see whether some other service is interfering with Sims 4. If the clean boot works, you can selectively reenable services until you run into trouble again, then narrow it down from there.
