Community ManagerHi everyone,
I have merged a good few threads with the main thread that we have about this issue.
Would you all please be able to take a look at the marked solution of this thread (here) and provide the requested information if the troubleshooting steps don't work?
Thanks in advance!
I did all of these and it still didn't help. It's not the solution at all
Your solution is irrelevant and does nothing . This problem is happening to THOUSANDS of people. It is an EA problem and you need to find a solution instead of running people around in circles posting useless information.
I'm pretty sure it is a compatibility problem with the later EA app. They have updated it from Origin but haven't bothered to allow older games to use it. There are a few hacks around to install the old origin app and prevent it from updating but we shouldn't have to do that. EA fix it. You shouldn't be selling games that can't be played.
Ok . Uninstalled and got a refund from steam. Bought a copy directly from EA here: Buy Battlefield 3 – PC – EA. It was about the same price. I will let you know if it works.
Yep that works without a hitch. It's just EA making it a bad experience on Steam to try and steal customers back to EA platform. Steam should sue.
Community Manager
@SeregDuin wrote:
Your solution is irrelevant and does nothing . This problem is happening to THOUSANDS of people. It is an EA problem and you need to find a solution instead of running people around in circles posting useless information.
Hey @SeregDuin, where exactly do you see a solution?
The only post that I see that can vaguely be seen as a 'solution', is the 'accepted solution' of this thread where we request further details.
If we do not have the requested information, I am afraid that a possible investigation into the issue will be quite difficult.
Windows version and build number:
Windows 10 Pro 22H2 19045.2728
EA App version: 12.234.0-5491-c77268e6d (698460a75a856fef)
Region: Latin America, Brazil.
Are you using an HDD or SSD? For running the game SSD
Date this issue started (is it still happening?)?: 11/06/2023 (yes, is it still happening)
Other error(s)?: No.
If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself: Portuguese capture of what the pop up says.
Please share a DxDiag:
EA Error generated code: 307628fb-3c00-45a9-868e-c1305a8b2a08
Hi,
so I basically got the same problem. I got in the EA App and didn´t played the game quite a while - about a year. It keeps asking me about a product key if I want to launch it and if I want to type said key in, it says my PC is offline. None of the EA proposed solutions works. Anyone got some information about the issue or a solution? (Language in the pictures is german sorry)
Same here for two weeks now.
No solution from live chat with EA.
They suggested to make a new account in Windows! Next it's gonna be to ask me to get a new car in order the game to just play as it did two weeks ago.
Show some mercy and check your EA-origin game integration plz.
Community ManagerHi all,
We still require the requested information in order to start a proper investigation into the issue.
Because of that, I would like to highlight the accepted solution of this thread again.
Thank you.
-100%
Community Manager@PalmaDeSochi, @Mahony_1, @polIZI-, I recommend carefully reviewing the accepted solution in this thread.
Why is it called "Accepted Solution"?
Please take a look at the top of the Accepted Solution post to see why it's marked as Accepted Solution.
If the troubleshooting steps didn't work, refer to the section titled "If you continue to experience the issue" in the post, which requests the necessary information for further investigation.
Unfortunately, only one post (I am afraid that we need more, the more the better) has shared the required information so far. It is maybe recommended to take a look at that post as an example if you're having trouble formatting the information.
Thank you.
Windows version and build number (Press Windows keyboard button + R > Type “winver” (without the quotes), and press the Enter button on your keyboard),
Windows 11 Pro Version 22H2 (build number 22621.1992)
Версия EA app (EA app > меню гамбургеров в левом верхнем углу > «О программе»)
12.239.0.5496
Регион, из которого вы родом
Армения
Внутренний диск Используете ли вы жесткий диск
или твердотельный накопитель?
Жесткий диск 4 ТБ
Сегодня, и это произошло со всеми играми, которые я купил в Steam, которые принадлежат EA
14.07.2023, и это произошло со всеми играми, которые я купил в Steam, которые принадлежат EA
Другие ошибки?
Нет
When you fix it, I start the game, they ask me to enter the key, then my computer is offline, but it's online! I'm writing to you!
