Re: An error has occurred while trying to process your request.

Hey @SharkPouch

If you've already tried that many times then the next step would be to speak with one of our game advisers so they can take a further look into the account/code and see what's happening. If you have a screenshot/picture of the receipt that would be great too as it might be required.

To contact an adviser please follow the steps below: 

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' 
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Let us know how you get on.

- Andy -