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Anonymous

Approved

Re: battlefield 4 premium xbox 360 did not transfer to XBOX ONE

I had a live chat with EA and they advised that the premium had to be purchased all over again after the date of the 31st of july. very disapointing as i purchased an xbox one on the 7th of august!! so not only I purchased bf4 from the shops now i have to pay $69.95 for premium 7 days later!! (i had purchased both bf4 and premium on xbox 360 already not long ago)

sounds like a money making scheme to me, not fair at all.

I was offererd a 15 % discount as I am a valued customer (according to EA.) very poor discount.

if it was made clear that this would be the case i would of purchased the xbox one and game earlier and not waited until my birthday (8th of august).

i ive paid my fair share of monies to ea and microsoft already.

why cant they just transfer my premium free of charge?

not right that some customers got the free service and not others! we have all paid the same amount to play.

now it will cost me another $69.95.

thanks EA great.

4 Replies

Anonymous
11 years ago
Approved
The same thing happened to me. The customer service rep was very rude to me on the chat and gave me false information and date about the discontinued promotion to transfer over premium to xbox one.
Tried Microsoft today and they said that EA would extend the date just waiting on a call from ea right now.
It seams very shady that they just impose this cancellation date at the last second.
Just trying to squeeze as much money as they can.
Anonymous
10 years ago
Approved
I'm having issues my premium didnt transfer to my x1 does anyone kno if I could hook my 360 to my x1 n transfer it over sum how?
Customrider004
10 years ago
@xRampagex80,
Sorry but no you will not be able to transfer via connecting your 360 to XB1. You can hook up and play your 360 games through your XB1 by connecting it via the TV tuner input (I think its an HDMI socket) in the back of the XB1 see this youtube vid. Connect 360 to XB1
To transfer your premium from 360 to XB1 contact EA help center via the link in the top right hand corner of this page near your login.
Did you try going to the XB1 live shop or the ingame store look for Premium try to go to purchase Premium again. You might find it is available at £0.00/$0.00.
If so just reinstall. You will also have to reinstall all the DLC map packs once you have premium installed again.
Hope this helps
Custom
Anonymous
10 years ago
Approved
the same happened to me