Community Admin@8d98e2627dc9d4f2 For some people general steps such as resetting your system by holding the front button or power cycling their router have proved helpful, but unfotunately not for everyone.
You can try these steps, but usually this issue will resolve on its own. We are looking into the reports of this
Hi, I have this issue with multiplayer privileges being missing from my account.
I have removed the game, reset the console to factory settings, literally everything that I can think of including using my sons disc incase it was that.
Here's the funny thing. I can login and play as him on my xbox but not my own. I can also login on his xbox with own gamertag and that works. So why won't it work on my own xbox using my account???
It's beyond frustrating! Please help!
EA StaffHey @justinmostin1,
if it works fine on your son's account but not on yours, you might wanna check if there are any restrictions on either the EA or Xbox account.
For the EA Account you can check by just logging into your account on Origin.com with your email address. Click on your username and "EA Account and Billing". Check connected accounts - if you see your Gamertag there, you're all set from our side.
For the Xbox account, check your privacy settings. Go to privacy & online safety and change your settings to whatever it is to Adult defaults. If it already is, choose anything else, save, then change back, save again.
Try logging on to Battlefield again.
