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EA_David's avatar
EA_David
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9 years ago

Re: ACCESS DENIED. Sorry you are not eligible to participate in this activity.

@EthanA08 Have you been able to play on the account before? If you could, can you try the reset/power cycle mentioned?

If you could never play on this account, can you ensure that you're not on an underage account and that you have an active subscription for your system's online service. 

7 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    I've done all this yet it still does not work

  • Anonymous's avatar
    Anonymous
    9 years ago
    Same happen to me. I'm not under age and I have Fifa that works perfectly fine. I've been waiting ages for this game , I'm a cod fan and yet I chose battlefield 1 over infinite warfare, I'm starting to regret that. I can access my origin account on my Xbox how do I do that so I can change it
  • Anonymous's avatar
    Anonymous
    9 years ago
    EA's customer service is absolutely awful why is it so hard to contact someone so I can play the game I bought.
  • Anonymous's avatar
    Anonymous
    9 years ago

    I've made the account 27 years old, it has no content restrictions, I have Xbox Live Gold, an EA Access, account. Don't really know what to do.

  • Anonymous's avatar
    Anonymous
    9 years ago

    I suppose I could remove it from the family, the xbox account

  • Anonymous's avatar
    Anonymous
    9 years ago
    I cannot for the life of me get the multiplayer to work! This is frustrating in many ways as I have had this problem with ea games for 2 years (with older games). but still i have tried to unplug my router i have restarted my xbox several times, and still it dosent work. my account is an adult account full privileges. I've only had the game for 2 days, but with the amount i play its frustrating. Part of the problem may be I bought the code online. (From Amazon) Help?

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