Forum Discussion

9 years ago

Solved

ACCESS DENIED. Sorry you are not eligible to participate in this activity.

We get this message: ACCESS DENIED. Sorry you are not eligible to participate in this activity. Problem is, my son can't play any EA online multiplayer games with his own profile..?? I have giv...

battlefield 1

EA_David
9 years ago
@ComicChain8497 In that case can you reach out to support to have a look at the account, they can hopefully get things cleared up.

http://help.ea.com/en/article/contact-ea-help/

If you're not in the US, be sure to click the flag icon in the top right of the page to change the region.

EA_David

Community Admin

9 years ago

@EthanA08 Have you been able to play on the account before? If you could, can you try the reset/power cycle mentioned?

If you could never play on this account, can you ensure that you're not on an underage account and that you have an active subscription for your system's online service.