Your original post did come across as arrogant, as though for months thats all people had to consider, crazy us. If you took the time to read some of the original posts your post wouldn't have been necessary. Maybe you should take a moment before posting and be more considerate. Many people want to play this game but can't. We try to find a solution through community interaction, and your response is, too many bells ans whistles?
By all means try to find a solution. But sooner or later you'll look back and realize you spent more time testing this game for them than actually having enjoyment in what you paid for. Alot of us have spent hours and weeks doing testing and finding side solutions. We didn't buy this game to test and troubleshoot.
You bought a product and you expect what you bought to work out of the box. If you find testing and troubleshooting fun then more power to you. However, they've told us to wait since Thanksgiving... we shouldn't accept that after months, there is still no resolution. We deserve better as paying customers and there has to be a point where we all say enough is enough.
They find this problem so low priority that they won't even put it on a top issues list... ask them to be considerate and acknowledge the problem because right now... we're not even high enough priority to make the list. So why deal with a company that treats it's own paid customers like this?
It's like buying a car that was broken to begin with and the dealer is telling you to wait months until they fix your car. Anyways... good luck to you. All i wanted to do is highlight that known issues list to show that after months.... they still won't list us as a top problem.
xRACKx wrote:
It's like buying a car that was broken to begin with and the dealer is telling you to wait months until they fix your car. Anyways... good luck to you. All i wanted to do is highlight that known issues list to show that after months.... they still won't list us as a top problem.
Actually, it is not, not even close.
A car is a closed system, if it don't works as expected the problem is in the car.
Software depends on the system it is suppose to run on.
BFV runs for the majority of players flawless, that means there is a specific problem on the systems it doesn't run on.
Now even this "specific problem" may, and will differ from user to user, you just need to read this thread to realize this.
No software company of the world can test with enoug systems to make sure that incompatibilities don't happen considering the literally millions of different system configurations out there, not even MS with the huge insider program can't do that.
Or in other words, there is no way of making sure that software or games will run on all systems flawless.
Furthermore for DICE to acknowledge a problem they have to reproduce it first. There is a good chance that they can't, and even if, it might not be the same problem you have.
I don't know what you already did to troubleshot, but waiting for a solution by DICE might be fruitless because, as said, they might not be able to reproduce the specific problem you have.
Still, the best thing might be to post a bug report in the bug report section and attache the relevant crash reports or post them here and ad a list of things you already tried.
So @holger1405 , what would a responsible company do if they couldn't reproduce an issue yet they had 40 pages of reproductions? I'm more than understanding that they can't test on every setup. But saying that they can't reproduce it is just plain BS when all they would have to do is reach out to these users and work 1 on 1 with them. Is this too much to ask for a AAA company? Could we at least see a few DICE reps show up and contact a few ppl or remote in to get crash dumps? They sure respond fast on twitter when they're getting bombed by youtubers don't they?
Why do they have to reproduce a problem to acknowledge it exists? 40 pages of people since thanksgiving isn't enough to acknowledge something is wrong? They don't have telemetry? Come on now...
As for the car example, I'm not using the car as an example of a closed or a open system. I'm using the car as an example of purchasing a lemon. There are literally laws to protect consumers from this. Sure other people can purchase a car and be totally fine just like the game and how you said other people have no problems. But there are a few who do get lemons and the company needs to help those people resolve it in a timely manner... not take months. It's the support experience we expect from a major company. At this point after so many repro's... it doesn't matter if its a closed or open system. You have 40 pages of people screaming at you for months while they work on skins and TTK changes.
If we heard some devs come into this thread and actually put some effort to communicate with the users (which is what they promised to do multiple times), I would have more sympathy. But after months of telling us to wait.... our patience has run out.
They are responsible to do hardware compatibility testing. Sure they can't cover everything... but you have people with pretty updated setups on here with common hardware used. I'm pretty sure if other companies had a thread with 40 pages of crash reports.... that would immediate launch into a P1 investigation and be added onto a known issues list thats under investigation.
If they even took that small step that would be a step forward. Many have simply asked for acknowledgement of the problem on the official list. Is that too much to ask?
Your own system is your own responsibility, no software company in the world guarantees that their software will work on your device or provides developer grade troubleshooting if you don't pay for it.
xRACKx wrote:
If we heard some devs come into this thread and actually put some effort to communicate with the users (which is what they promised to do multiple times), I would have more sympathy. But after months of telling us to wait.... our patience has run out.
This is first and foremost a user help user forum, not an EA or DICE support forum.
DICE itself will probably not read here, but they will scan the Bug report section.
If you want to get in contact with them Reddit, or other social media platforms are a better place to try.
xRACKx wrote:
Why do they have to reproduce a problem to acknowledge it exists? 40 pages of people since thanksgiving isn't enough to acknowledge something is wrong? They don't have telemetry? Come on now...
Because DICE is not responsible for problems on your system, as said, this game runs on most systems without problems.
If you want them to see the problem, post a Bug report.
But troubleshooting on your system might have the greater chance of success.
@holger1405 how do you know its all of our systems? Thats a pretty HUGE assumption when you have 40 pages of multiple people. How about the people who have done weeks of testing and guaranteed stability of their system through multiple tests. Are you blaming them?
Sure no software company guarantees that their software will work on every device. But they have a responsibility to investigate to the best of their ability until they are able to eliminate themselves out of the equation. You would have a case if this was some one off issue. This is not... this has 40 pages of ppl trying to investigate.
There is no way you can blame hardware/software on all 40 pages of ppl experiencing this without looking into a few cases and analyzing dumps and having developers look into it. Does it really feel like this is the best of their ability?
As for the forum... this is the designated place to report problems which people have. If EA can't coordinate support for their own game... well damn... thats pretty bad.
xRACKx wrote:
how do you know its all of our systems? Thats a pretty HUGE assumption when you have 40 pages of multiple people. How about the people who have done weeks of testing and guaranteed stability of their system through multiple tests. Are you blaming them?
No, it is a logical conclusion.
This games runs on my system (And many others) = there is a specific configuration on other systems that leads to problems.
This can be a specific hard or software configuration, or a hardware or software (driver) malfunction/incompatibility, there are many possible reasons, some may not even be influenceable, but they are on the system the game crashes.
@holger1405 So EA bares no responsibility to investigate compatibility issues and work out problems with other vendors? Just because it runs fine on your system that leads you to the conclusion that others don't matter and is not worth investigating?
If there is a specific config where it leads to problems, shouldn't EA find out and investigate some of those configurations and warn people that it may be buggy? Shouldn't this be added to a known issues list that they are experiencing problems with certain setups? If it was a hardware or driver level issue, shouldn't EA help find that out, be responsible, and inform the hardware company there may be a problem with how the game is working with that driver? They just want to sit back and let other companies investigate crashes or should it be a joint effort?
Anyways arguing with you can go on forever so not worth to continue this. But the point is clear... just because it works for some people doesn't mean they don't have to look into all the cases where it's failing and investigate. If they don't investigate, they won't even know if its them or something else causing it. There's a reason EA has the reputation it has... and this is simply another case of it.
Back to a EA free life for me. Good luck everyone who has been sticking it out and trying all kinds of techniques to get this thing to work properly.
@IICookieGIISo you come in here saying that this is not a DICE issue because they don't account for all the extra software people tend to have on their PC. Fair enough. I spent a month back and forth with EA support which led me to format my PC THREE TIMES because they refused to take responsibility and blamed Microsoft. I then went to Microsoft and they concluded that there is nothing wrong with my system, so to be 100% sure I bought a new Windows key and installed only Origin, drivers and the game. Crashed exactly the same way it has been this entire time. You would have known this if you read back a few pages in the forum. So no, this isn't because other people have other things installed on their PC, every other game I have has no problem with it.
@holger1405If you bought a car and it didn't work, it would end up in the shop where they would do EVERYTHING they can to fix it. So yes. it is a similar case, except DICE or EA won't even acknowledge the problem. One example of a company not acknowledging an issue is Honda with a technology that was added to their engines (VCM), guess what happened? They got sued and lost.
This is one of the most popular topics on this forum. Most players are not running BFV flawlessly like you so claim, all my friends who could manage to play, had to play on low with very good systems and even then they had frame issues. DICE can easily hit up a few players and reproduce this problem, I'm sure it's even doable with their own systems. You and Cookie seem to be doing the most to take blame away from a neglectful company. If you're not helping then keep it moving.
