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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

Re: Keep losing connection to BFV server

Hey @RB_FredFB  I hope you're having some better luck with your connection today. We've got some steps below if you need help though.

  1. Try disabling Origin Overlay in your Origin Settings.
  2. Basic Connection Troubleshooting: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
  3. Ports listed for BFV can be found here if you know how to enter them in your router's admin settings. https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/
  4. There could be a program running in the background that's conflicting with Origin. Try a clean boot and then immediately run Origin as administrator to see if you continue to experience this. https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
  5. Disconnected before loading into a game? Check out this thread: https://answers.ea.com/t5/Technical-Issues/Server-Disconnect-before-Loading-into-game/m-p/7197247#M3085
  6. OneDrive could be causing high ping as found here: https://answers.ea.com/t5/Technical-Issues/The-game-is-causing-high-ping/m-p/7235219#M4885

5 Replies

  • @EA_Blueberry  It isn't an issue with his internet, it is the game. Happening to every single person on my friends list who plays BF5 since the update, it d/cs you at will, can't even finish a full game right now. Literally unplayable on xbox right now. I feel like I am playing BF1 all over again, especially with the not signing in automatically and always starting the game offline. Also disconnects you from the game every time you hit the xbox button. 

  • DavTan's avatar
    DavTan
    6 years ago

    @EA_Blueberry  it's on Xbox as well and nothing to do with our internet ... It's to do with the 4.6 update.

    The game even starts off disconnected, then after pressing RT it connects ... Then randomly disconnects whether you manage to load a game or whether you're in a menu. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @desertedgoat17  @DavTan 

    This post is from January. The team is aware of the Xbox home button causing disconnections and is looking to address it ASAP. It's tasked as a high priority on the Trello board.

    Check out what the team is looking into on the Trello Board

    Thanks for hanging in there and our apologies for this unexpected bug. Keep an eye on that Trello Board and these forums for updates as soon as we get them. 👍

  • Ya I realized that after, it was a top post for me because somebody replied recently, thought it was that issue. Also thanks for the heads up, haven't heard anything about EA knowing about it tbh. 

    Also isn't just with the xbox button, everyone on xbox is constantly loosing connection to ea servers just as a heads up. My two buddies and me cannot even play a full round of conquest without being disconnected.

  • Pelerin52's avatar
    Pelerin52
    6 years ago
    @EA_Blueberry The task on the Trello board refers to people with EA access and pressing the Xbox home button. I'm getting frequent disconnects at random and I don't have EA access. I think the same applies to a lot of people who are having this problem. Are the Devs aware of this?

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