Re: How to fix the KERNELBASE.DLL error?

Thanks for all the answers so far. I will test everything intensively and report back here.

- I always use the DDU every time, when a new Nvidia driver is there.

Sadly this is not always a error to come from the PC user  I have tried everything in the book to fix this on my new rig and then some ,,, countless formats, windows scans done no errors in windows. new windows account does not fix it ,  clean boot the list just goes on and on with things I have done to try and fix it and nothing fixes it.

With so many people with this error and all the things I have done to try and fix it for weeks and weeks not just a few days this is a conflict within BFV seen the same thing with BF4 when it came out . I will put my money on something needs to be fixed in BFV due to last few BFV updates I can look in my husbands pc / event viewer and I can see Kernelbase.dll error now when he had none before. So my money is on its some kind of conflict with windows update and BFV and something needs fixing in BFV.

I don't allow  programs on my game rig like GeForce Experience in fact I allow very few programs on my game rigs I have other pc's for that.  I keep my Game rigs very stable and clean I just don't allow  programs from  ASUS and GeForce Experience/ programs etc on my rigs as they can and will make a conflict . If it was a program on my rig doing this then a clean boot would have fixed it and it did not.

EDIT... As well the same error has started to hit my other game rig when it used to be stable in BFV :/

EDIT 2... And like @mimi0xi I can play any other game no issues inducing BF4.

Solution: Fresh, clean install of Windows OS.

With another game, I had crashes cause of bad_module_info, also a problem with Windows OS. I chose to make a fresh, clean install of Windows OS. Currently it seems, as all my problems are solved. I can play battle royal without crashing in pregame phase, and I can play all other game modes. btw, I had kept the old BFV files on another drive, so that i had not to download them again.

I am a gamer for years, and it was the same with Windows XP, Vista, 7 and 8. From time to time, a fresh, clean install of Windows OS is necessary.

Best regards.

@BF_Soldier_3465 Happy you got it fixed by a format and I hope the Kernalbase error does not come back for you. Sadly for me more then a few formats did not fix it and I do my formats in such a way most people don't do all the steps I do for a fully clean format.

I did a clean install, this also means to delete the drive C (usually name "C"). Before, I was not able to play firestorm mode and I was not able to finish a whole round of conquest or other modes. I did not install CCleaner or other tools, which change the registry. So far, my system runs very well.

After a few days and after a few games. Again trouble with KERNELBASE.DLL. A little different, the game does not crash to desktop, but it slows down my whole PC and a crash report is send to Microsoft.

The clean install of Windows 10 helped for some days. Any way to reset my windows account? A new account is not a real option for me, because my e-mail adress is the login. Currently I try a second account on my PC, if this really helps.

Do you have any overclocks?

- My graphic card is an OC Edition, as thousand of others too.
- I tried both, my CPU and RAM as stock and OC. It does not make any different.
- After the clean install, i used stock settings in BIOS.

@BF_Soldier_3465 I did get my KERNELBASE.DLL fixed on my PC and a buddy's PC not sure if it will help you as both PCs I fixed it on run Intel I9 - 9900K Processor. Maybe it will help you please see both posts as what fixed it for me did not fix his PC :/ But I posted both fixes in the topic and maybe it will give you more of a idea what to  look at if nothing else.

On a side note I have a manual OC stable on my ram as XMP gave errors ...and if any OC is stable it will Not make a game crash so my view is removing any stable OC on ram and or CPU is just silly to try and get a game stable. 

... https://answers.ea.com/t5/Technical-Issues/Fixed-on-2-PC-W-I9-9900K-Kernallbase-dll-error-BFV-I-hope-one/m-p/7771083/highlight/false#M11878

@3DiE9djua2 I agree with most everything you said  but what I found fixing my buddy's PC with the formats he did he just installed all the asus programs and G-force experience and got the same crash back . What I did to his pc is make sure his format was done so clean and kept all the junk / bloatware programs off him. Sadly many people fall into the trap of thinking this program will d/l all my drivers silly, but what they fail to get the programs make issues sometimes just showing in one game it seems. We did a clean boot on him he still crashed :/ It was not until he let me at his PC and agreed to keep the programs off his PC I got his game & rig stable.

@3DiE9djua2 A clean install of Windows means to reinstall everything. It is a lot work, therewith no one is happy with that. It worked out for some days, so it was not useless. At all, I wanted to do a clean install for many other reasons, to have a fresh Windows OS.

I have the same experience. Currently BFV runs very good, after the patch from April 4th. Also a new KB update was released by Microsoft.

@2042isNotBF Some good points, thanks for that.

@BF_Soldier_3465 I'm a geek I like doing formats as long as they are done fully clean lol. My buddy was not happy I would not allow Realtek sound drivers and other Asus programs on him and no G force experience. I had him agree to all this before I would fix his PC for him.  Sadly he was one who used programs to update drivers ug scrub move on a PC.

Now I think he gets it as he is stable and he will now go to the site and download drivers. He has Corsair head set so he so does not need Realtek sound drivers he just needs his Corsair headset  drivers. This is how people learn on a PC so I was happy to teach him and show him why all the junk programs are not needed. I hope my write up will help you, and yes I could have tried just removing programs on him but a clean windows install is your best bet for a issue like this.

Reinstalling OS? This should be the very last option. Usually it helps to reinstall DirectX and Microsoft Visual Redistributable from Control Panel.

My specs:

Intel i7 3770@4.2Ghz

RAM

AMD Fury X

So I started to crash on other games also and BFV was giving heavy BSOD-s very often. Was also suspecting my OC failing but it comes out it needed 2 little clicks to OFF- namely Restricted Memory option from BFV and Enhanced Sync option OFF from AMD Settings. Lately haven´t had any crashes anymore. So I´d start by turning OFF all the extra features- Syncs\RTX-s etc and  see if that helps. Somebody mentioned bloatware from mobo manufacturers, might cause instability too I guess.

If people want to spend hours doing troubleshooting that is fine but it wont fix the root cause which is a faulty game code or driver trying to execute a procedure that causes the crash. Sure removing other software may help since they may be using the resource the game is trying to use or be affected when the code is executed but it havent really fixed the root cause.
In my 20 years of gaming on pc I have never ever seen reinstalling windows be the real fix when one game have issues. Its the lazy fix but not the real fix. Most of the times its fixed by either the gpu driver manufacturer or the game developer. In odd cases its a sound card driver issue or solved by reinstalling the game.
But as long as the issue is only in one game then that should say something. 

My posts have been directed towards everyone who always reply to crash issues with: reinstall windows. 
I have seen this all over Apex and Anthem forums recently as well.
When people where having the infamous ctd with no error message in Apex people were going: reinstall windows.
Turned out to be a driver issue that Nvidia fixed
In Anthem people were having sound issues:
Again people started with: reinstall windows.
Turned out to be faulty code that Bioware used several patches to fix
Just a few examples from recent games.

I wont be surprised if most people now have their kernelbase crash fixed. At least every one I know who had the issue no longer got the issue after April 4th patch

@3DiE9djua2 I agree reinstall windows should be last step and sadly for my buddy's PC to get it clean it was the only choice lol.My buddy still crashed after last patch but he made such a mess I had to format him and explain the finer facts of a PC NO programs to D/L drivers Ug learn your PC or sell it its not a console.

Many people give bad advice what makes me nuts besides format windows is remove OC or XMP to fix BFV  HAHAHA NO. When I did a manual OC on my ram it took time and was tested for 8 and 13 hrs and its stable and after all the work to find correct voltages no way will I remove my OC for any game. Edit.. any bios update I have to run my ram ram tests again and when I have to OC my CPU it will be the same deal tested all night to be sure its stable.

I am like you well over 20 years on a PC

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@2042isNotBF wrote:

@3DiE9djua2 I agree reinstall windows should be last step and sadly for my buddy's PC to get it clean it was the only choice lol.My buddy still crashed after last patch but he made such a mess I had to format him and explain the finer facts of a PC NO programs to D/L drivers Ug learn your PC or sell it its not a console.

Many people give bad advice what makes me nuts besides format windows is remove OC or XMP to fix BFV  HAHAHA NO. When I did a manual OC on my ram it took time and was tested for 8 and 13 hrs and its stable and after all the work to find correct voltages no way will I remove my OC for any game. Edit.. any bios update I have to run my ram ram tests again and when I have to OC my CPU it will be the same deal tested all night to be sure its stable.

I am like you well over 20 years on a PC

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Do you play with DXR enabled?

@_S7ORM-BRINGR Sorry I just seen your post ...At the top of advanced DXR is OFF I have zero use for the eye candy I bought the card for its FPS only for this Samsung 49" Gaming Monitor.

But sadly yes it is on in advanced below DXR raytrace reflections is on and it will not allow me to change it its my one setting on Ultra lol.  I set my advanced video settings to custom  most are on  med for most part. Only mesh quality is on high, DXR raytrace reflections quality is on ultra only due to it will not let me change it to off. Ambient Occlusion is off, Antialiasing post processing is TAA low and FX amount on low the rest are on med settings.

I get the DXR is all pretty but its just not my thing and for $$ a ROG Strix OC 2080Ti is not going to wast it on eye candy @ maybe 100fps with my screen size. For me this would just be silly as I love my FPS more then eye candy.

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@2042isNotBF wrote:

@_S7ORM-BRINGRSorry I just seen your post ...At the top of advanced DXR is OFF I have zero use for the eye candy I bought the card for its FPS only for this Samsung 49" Gaming Monitor.

But sadly yes it is on in advanced below DXR raytrace reflections is on and it will not allow me to change it its my one setting on Ultra lol.  I set my advanced video settings to custom  most are on  med for most part. Only mesh quality is on high, DXR raytrace reflections quality is on ultra only due to it will not let me change it to off. Ambient Occlusion is off, Antialiasing post processing is TAA low and FX amount on low the rest are on med settings.

I get the DXR is all pretty but its just not my thing and for $$ a ROG Strix OC 2080Ti is not going to wast it on eye candy @ maybe 100fps with my screen size. For me this would just be silly as I love my FPS more then eye candy.

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I'm asking, because you've fixed a different error. Try playing with the DXR enabled, you will start experiencing crashes. Hope they fix that soon.

@_S7ORM-BRINGR DXR is still very new in my mind and its just not anything I would ever play with. What error does it give in event viewer? It may be something the a gamer cant fix and its on the games end.