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BF_Soldier_3465's avatar
BF_Soldier_3465
7 years ago
Solved

How to fix the KERNELBASE.DLL error?

How to fix the KERNELBASE.DLL error? Or other question. What causes the KERNELBASE.DLL error? When BFV was released, it runs very well for me. After a patch some weeks ago, i am not sure from W...
  • BF_Soldier_3465's avatar
    BF_Soldier_3465
    6 years ago

    Update.

    For a long time there was no real solution to the problem. 3D Mark was on sale. The app crashed. The support said that there might be a faulty hardware. Some games worked very well, but others like BF V or 3D Mark didn't work at all. I bought a new graphics card, from 1070 to 2070. Since then everything has been fine, Battlefield V, 3D Mark and other games. Unfortunately, I can't test the 1070 in another PC, but just replacing the graphics card had solved the problem.

2042isNotBF's avatar
2042isNotBF
7 years ago

@BF_Soldier_3465 I did get my KERNELBASE.DLL fixed on my PC and a buddy's PC not sure if it will help you as both PCs I fixed it on run Intel I9 - 9900K Processor. Maybe it will help you please see both posts as what fixed it for me did not fix his PC :/ But I posted both fixes in the topic and maybe it will give you more of a idea what to  look at if nothing else.

On a side note I have a manual OC stable on my ram as XMP gave errors ...and if any OC is stable it will Not make a game crash so my view is removing any stable OC on ram and or CPU is just silly to try and get a game stable. 

... https://answers.ea.com/t5/Technical-Issues/Fixed-on-2-PC-W-I9-9900K-Kernallbase-dll-error-BFV-I-hope-one/m-p/7771083/highlight/false#M11878

@3DiE9djua2 I agree with most everything you said  but what I found fixing my buddy's PC with the formats he did he just installed all the asus programs and G-force experience and got the same crash back . What I did to his pc is make sure his format was done so clean and kept all the junk / bloatware programs off him. Sadly many people fall into the trap of thinking this program will d/l all my drivers silly, but what they fail to get the programs make issues sometimes just showing in one game it seems. We did a clean boot on him he still crashed :/ It was not until he let me at his PC and agreed to keep the programs off his PC I got his game & rig stable.

BF_Soldier_3465's avatar
BF_Soldier_3465
7 years ago

@3DiE9djua2 A clean install of Windows means to reinstall everything. It is a lot work, therewith no one is happy with that. It worked out for some days, so it was not useless. At all, I wanted to do a clean install for many other reasons, to have a fresh Windows OS.

I have the same experience. Currently BFV runs very good, after the patch from April 4th. Also a new KB update was released by Microsoft.

@2042isNotBF Some good points, thanks for that.

  • 2042isNotBF's avatar
    2042isNotBF
    7 years ago

    @BF_Soldier_3465 I'm a geek I like doing formats as long as they are done fully clean lol. My buddy was not happy I would not allow Realtek sound drivers and other Asus programs on him and no G force experience. I had him agree to all this before I would fix his PC for him.  Sadly he was one who used programs to update drivers ug scrub move on a PC.

    Now I think he gets it as he is stable and he will now go to the site and download drivers. He has Corsair head set so he so does not need Realtek sound drivers he just needs his Corsair headset  drivers. This is how people learn on a PC so I was happy to teach him and show him why all the junk programs are not needed. I hope my write up will help you, and yes I could have tried just removing programs on him but a clean windows install is your best bet for a issue like this.

  • Wboson's avatar
    Wboson
    7 years ago

    Reinstalling OS? This should be the very last option. Usually it helps to reinstall DirectX and Microsoft Visual Redistributable from Control Panel.

    My specs:

    Intel i7 3770@4.2Ghz

    RAM

    AMD Fury X

    So I started to crash on other games also and BFV was giving heavy BSOD-s very often. Was also suspecting my OC failing but it comes out it needed 2 little clicks to OFF- namely Restricted Memory option from BFV and Enhanced Sync option OFF from AMD Settings. Lately haven´t had any crashes anymore. So I´d start by turning OFF all the extra features- Syncs\RTX-s etc and  see if that helps. Somebody mentioned bloatware from mobo manufacturers, might cause instability too I guess.

  • 3DiE9djua2's avatar
    3DiE9djua2
    7 years ago

    If people want to spend hours doing troubleshooting that is fine but it wont fix the root cause which is a faulty game code or driver trying to execute a procedure that causes the crash. Sure removing other software may help since they may be using the resource the game is trying to use or be affected when the code is executed but it havent really fixed the root cause.
    In my 20 years of gaming on pc I have never ever seen reinstalling windows be the real fix when one game have issues. Its the lazy fix but not the real fix. Most of the times its fixed by either the gpu driver manufacturer or the game developer. In odd cases its a sound card driver issue or solved by reinstalling the game.
    But as long as the issue is only in one game then that should say something. 

    My posts have been directed towards everyone who always reply to crash issues with: reinstall windows. 
    I have seen this all over Apex and Anthem forums recently as well.
    When people where having the infamous ctd with no error message in Apex people were going: reinstall windows.
    Turned out to be a driver issue that Nvidia fixed
    In Anthem people were having sound issues:
    Again people started with: reinstall windows.
    Turned out to be faulty code that Bioware used several patches to fix
    Just a few examples from recent games.

    I wont be surprised if most people now have their kernelbase crash fixed. At least every one I know who had the issue no longer got the issue after April 4th patch

  • 2042isNotBF's avatar
    2042isNotBF
    7 years ago

    @3DiE9djua2 I agree reinstall windows should be last step and sadly for my buddy's PC to get it clean it was the only choice lol.My buddy still crashed after last patch but he made such a mess I had to format him and explain the finer facts of a PC NO programs to D/L drivers Ug learn your PC or sell it its not a console.

    Many people give bad advice what makes me nuts besides format windows is remove OC or XMP to fix BFV  HAHAHA NO. When I did a manual OC on my ram it took time and was tested for 8 and 13 hrs and its stable and after all the work to find correct voltages no way will I remove my OC for any game. Edit.. any bios update I have to run my ram ram tests again and when I have to OC my CPU it will be the same deal tested all night to be sure its stable.

    I am like you well over 20 years on a PC

  • _S7ORM-BRINGR's avatar
    _S7ORM-BRINGR
    7 years ago
    @2042isNotBF wrote:

    @3DiE9djua2 I agree reinstall windows should be last step and sadly for my buddy's PC to get it clean it was the only choice lol.My buddy still crashed after last patch but he made such a mess I had to format him and explain the finer facts of a PC NO programs to D/L drivers Ug learn your PC or sell it its not a console.

    Many people give bad advice what makes me nuts besides format windows is remove OC or XMP to fix BFV  HAHAHA NO. When I did a manual OC on my ram it took time and was tested for 8 and 13 hrs and its stable and after all the work to find correct voltages no way will I remove my OC for any game. Edit.. any bios update I have to run my ram ram tests again and when I have to OC my CPU it will be the same deal tested all night to be sure its stable.

    I am like you well over 20 years on a PC

    Do you play with DXR enabled?

  • 2042isNotBF's avatar
    2042isNotBF
    7 years ago

    @_S7ORM-BRINGR Sorry I just seen your post ...At the top of advanced DXR is OFF I have zero use for the eye candy I bought the card for its FPS only for this Samsung 49" Gaming Monitor.

    But sadly yes it is on in advanced below DXR raytrace reflections is on and it will not allow me to change it its my one setting on Ultra lol.  I set my advanced video settings to custom  most are on  med for most part. Only mesh quality is on high, DXR raytrace reflections quality is on ultra only due to it will not let me change it to off. Ambient Occlusion is off, Antialiasing post processing is TAA low and FX amount on low the rest are on med settings.

    I get the DXR is all pretty but its just not my thing and for $$ a ROG Strix OC 2080Ti is not going to wast it on eye candy @ maybe 100fps with my screen size. For me this would just be silly as I love my FPS more then eye candy.

  • _S7ORM-BRINGR's avatar
    _S7ORM-BRINGR
    7 years ago
    @2042isNotBF wrote:

    @_S7ORM-BRINGRSorry I just seen your post ...At the top of advanced DXR is OFF I have zero use for the eye candy I bought the card for its FPS only for this Samsung 49" Gaming Monitor.

    But sadly yes it is on in advanced below DXR raytrace reflections is on and it will not allow me to change it its my one setting on Ultra lol.  I set my advanced video settings to custom  most are on  med for most part. Only mesh quality is on high, DXR raytrace reflections quality is on ultra only due to it will not let me change it to off. Ambient Occlusion is off, Antialiasing post processing is TAA low and FX amount on low the rest are on med settings.

    I get the DXR is all pretty but its just not my thing and for $$ a ROG Strix OC 2080Ti is not going to wast it on eye candy @ maybe 100fps with my screen size. For me this would just be silly as I love my FPS more then eye candy.

    I'm asking, because you've fixed a different error. Try playing with the DXR enabled, you will start experiencing crashes. Hope they fix that soon.

  • 2042isNotBF's avatar
    2042isNotBF
    7 years ago

    @_S7ORM-BRINGR DXR is still very new in my mind and its just not anything I would ever play with. What error does it give in event viewer? It may be something the a gamer cant fix and its on the games end.

  • BF_Soldier_3465's avatar
    BF_Soldier_3465
    6 years ago

    Update.

    For a long time there was no real solution to the problem. 3D Mark was on sale. The app crashed. The support said that there might be a faulty hardware. Some games worked very well, but others like BF V or 3D Mark didn't work at all. I bought a new graphics card, from 1070 to 2070. Since then everything has been fine, Battlefield V, 3D Mark and other games. Unfortunately, I can't test the 1070 in another PC, but just replacing the graphics card had solved the problem.

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