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EA_Archi's avatar
EA_Archi
Icon for EA Staff (Retired) rankEA Staff (Retired)
8 years ago

Re: (PC) Failed to connect to ea online

Hello @Mrmakeshift2 

I can totally see why you are frustrated, considering all the troubleshooting steps, you have taken so far. On few occasions I`ve seen posts from people, who were able to fix this only with their ISP replacing the router model. Any chance you can test the game, using alternative Internet connection? Maybe a mobile one? 

Cheers,

Archi

7 Replies

  • Thanks for the response I tried using a mobile hotspot connection and I got the same error :/ Maybe I might be banned i'm not sure.

  • IIPrest0nII's avatar
    IIPrest0nII
    Hero (Retired)
    8 years ago

    @Mrmakeshift2 wrote:

    Thanks for the response I tried using a mobile hotspot connection and I got the same error :/ Maybe I might be banned i'm not sure.


    If you were banned, then you should get a mail about this. Check your email.

  • I have a VPN program but I have it off most of the time I also ran a clean boot of my computer and I got this message one time (YOU HAVE LOST CONNECTION TO THE EA SERVERS online features will be unavailable. Please try again. See http://help.ea.com/article/not-able-to-connect-to-online-play for additional information.)

    {but after that I get the original Error message: Failed to connect to ea online online features will be unavailable. Please try again. See http://help.ea.com/article/not-able-to-connect-to-online-play foradditional information}

  • Babyhuehnchen's avatar
    Babyhuehnchen
    Seasoned Ace
    8 years ago

    Hello @Mrmakeshift2,

    Please try repairing the game by right clicking on it in origin and pressing "repair game". When its finished, try launching it again. If it still fails, try clearing your origin cache as described here.

    If you need further assistance, please feel free to ask inhere.

     Greetings,

    Babyhuehnchen


    I do not work for EA, i am just a random guy who like to help other with their problems. All answers are my personal ideas and not affiliated with EA.
    If my post helped you, please consider giving me XP 😇
    Please mark the post that helped you solve your problem as solution so other people can see it right away 😃

  • Mrmakeshift2's avatar
    Mrmakeshift2
    8 years ago

    I repaired the game and cleared the cache but sadly it had no effect :/