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Re: "Your trial has ended" even though I own Battlefield 1

I got Battlefield 1 with amazon prime. After origin renamed EA App my game says expired and i couldnt download it 

8 Replies

  • ElliotLH's avatar
    ElliotLH
    Hero+
    2 years ago
    Hi @Taskebap I think that this is probably related to the known issue where the game has a trial status applied to it, and needs be sorted out by EA Help (it requires changes to your account).

    You should be able to open a case or use live chat at help.ea.com/en/contact-us for help with this problem.
  • I contacted with ea help but there is no answer for a long time

  • ElliotLH's avatar
    ElliotLH
    Hero+
    2 years ago
    @Taskebap it can take a few days for them to respond to cases, but if it's been a while without a response then it'd probably be worthwhile asking for an update through My Cases.

    There might be a live chat option too, which might be quicker, but it's not always available.
  • HUN_gattaca_lg's avatar
    HUN_gattaca_lg
    Seasoned Ace
    2 years ago

    @Taskebap 
    In the summer of 2021, I also received the Amazon Prime free gift code. I tried it (it worked with Origin without any problems) and logged in with the new EA App on that profile, it allows me to download BF1 game.

  • The issue is not related to any problem originating from our computer. It concerns the registration of Battlefield 1 game on our account as a trial version. However, no one from the support team is making an effort to rectify this situation. Instead, they keep suggesting different solutions. 

  • HUN_gattaca_lg's avatar
    HUN_gattaca_lg
    Seasoned Ace
    2 years ago

    More computers, more profiles (email addresses), more clients (Origin, EA app) could be a problem, I think?

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