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Re: Achtung, AMD driver bug causing Anti-Cheat ban in Battlefield 1 game

@EA_Rtas 

sry my hunglish (I posted the video so that someone from EA will surely respond to it)


I'm sorry, but I don't agree with you if it's EA's official point of view.
I bought the BF1 game (Revolution Edition) a day before Black friday sale at full price.
Then i tried the game on my new Lenovo Legion Go handheld console (I only played for about 6 hours with BF1).
I did not update the driver of the Lenovo Legion Go graphics card, I used the old driver that came with it from the factory.
I tried to optimize the BF1 game and turned it on Anti-Lag/+ feature in this AMD Software Adrenalin Edition.
Within an hour after that i got an email from EA that my account was banned because i violated the Terms of Service.
After that I started searching on EA answer topics and on Lenovo Legion Go subreddit to see what could have caused the ban.
In several games (Apex Legends, CS2, COD: MW III), players have been banned for the same reason by anti-cheat systems.
Of course, I asked help.ea.com to investigate the unjustified ban on the same day.
I reported the case almost a week ago, but there is no decision in my case.
my screenshot:


AMD was informed about the many false positive bans, because the new versions of AMD Software Adrenalin Edition no longer have the Anti-Lag+ feature.
Lenovo Legion Go's product manager (Ben Myers) also admitted that they also know about false positive bans.
EA's responsibility in my case is only the unreasonably long administration of the restoration of my banned profile (HUN_glg).

7 Replies

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @HUN_gattaca_lg I see that you're still waiting for a response from Support and our Terms of service team.

    While I understand that this is likely frustrating I'm afraid you will have to wait for a response as we are not able to assist with banned accounts here on the forum.

    I'd love to be able to help you more here but it's something beyond what we can help with here.
  • HUN_gattaca_lg's avatar
    HUN_gattaca_lg
    Seasoned Ace
    2 years ago

    I updated the graphics driver on my Lenovo Legion Go console:
    AMD Radeon 780M Graphics, driver date 2023-11-28

    And I installed the latest AMD Software: Adrenalin Edition
    current version: 23.12.1, released 2023-11-28


    AMD really removed the Anti-Lag+ feature, which caused the false positive bans.
    However, the basic Anti-Lag feature remained (you shouldn't turn this on either).
    https://www.pcworld.com/article/2110126/amd-disables-anti-lag-following-counter-strike-bans.html


    Here is my video, with updated, latest AMD software: Adrenalin Edition


    And my first video, the Lenovo Legion Go handheld console has this version by default
    AMD Software: Adrenalin Edition:
    version: 23.9.2, released 2023-09-11

    AMD driver bug causing Anti Cheat ban in Battlefield 1 2023-11-29 13:07 (UTC)

    AMD fixed the driver bug and Lenovo subsequently warned players about it (I'm not the only one who got banned).
    On the other hand, EA did not restore my banned account, so I lost 40 euros.

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @HUN_gattaca_lg As I stated earlier in the thread this is not an issue we can assist with on the forums. I also asked that you keep your posts on topic.

    I've removed the off topic posts from this thread, please keep your posts on topic or I will have to close this thread.
  • HUN_gattaca_lg's avatar
    HUN_gattaca_lg
    Seasoned Ace
    2 years ago

    Ok, the dispute or thread is closed from my side.
    But allow me to have so much joy that the (famous) last words are mine:

    my screenshot, a picture is worth a thousand words:

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey folks,

    We've again had to clean up some additional off-topic and inappropriate posts, so at this point the thread will be locked.

    As mentioned earlier we are unable to assist with banned accounts on the forums, so for anyone encountering a similar issue please be sure to appeal using the steps below so our Terms of Service team can investigate further.

    https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

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