Re: how long does a ban appeal take

Hopefully something in here can shed some light - https://help.ea.com/en-ca/help/account/information-about-banned-or-suspended-accounts/.

From my experience it can take a while depending on the severity of your ban and whether or not you're engaging with the proper department; some users have reported losing perm access while others had their problems resolved in a matter of hours. 

Best thing you can to is compile screenshots and/or video, and be polite when speaking with an EA agent; good luck mate