Community Manager@MADZAK66 Can we try starting up your PC in a clean boot to see if that helps? If there's anything else running in the background that might be causing these crashes that may help narrow down the cause.
For more info on how to set up a clean boot check out https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/
/Kent
Hi @EA_Kent, I already tried the clean boot, and so far, it worked for a while until it crashed just now while I was playing. I will be sending the crashdump again. Could I ask when I post this, while you pinpoint what is causing the CTDs? This will be the 3rd time ill be sending the crashdump, so maybe there is an explanation why this is happening.
Microsoft (R) Windows Debugger Version 10.0.19528.1000 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\MADZAK\Documents\Battlefield V\crash_dumps\CrashDump_2019.12.14_20.41.26.354.mdmp] Comment: 'Frostbite MiniDump. Address: 0000000140565625 (In Windbg type: .ecxr) [EOF]' User Mini Dump File: Only registers, stack and portions of memory are available ************* Path validation summary ************** Response Time (ms) Location Deferred srv* Symbol search path is: srv* Executable search path is: Windows 10 Version 18363 MP (8 procs) Free x64 Product: WinNt, suite: SingleUserTS 18362.1.amd64fre.19h1_release.190318-1202 Machine Name: Debug session time: Sat Dec 14 20:41:26.000 2019 (UTC + 8:00) System Uptime: not available Process Uptime: 0 days 0:48:46.000 ................................................................ ................................................................ ........... This dump file has an exception of interest stored in it. The stored exception information can be accessed via .ecxr. (2e58.1df8): Access violation - code c0000005 (first/second chance not available) For analysis of this file, run !analyze -vntdll!NtGetContextThread+0x14: 00007ffe`b4c3de54 c3 ret 0:022> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* KEY_VALUES_STRING: 1 Key : AV.Fault Value: Read Key : Analysis.CPU.Sec Value: 179 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on MADZAK Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.Sec Value: 192 Key : Analysis.Memory.CommitPeak.Mb Value: 7215 Key : Analysis.System Value: CreateObject Key : Timeline.Process.Start.DeltaSec Value: 2926 ADDITIONAL_XML: 1 COMMENT: Frostbite MiniDump. Address: 0000000140565625 (In Windbg type: .ecxr) [EOF] NTGLOBALFLAG: 0 PROCESS_BAM_CURRENT_THROTTLED: 0 PROCESS_BAM_PREVIOUS_THROTTLED: 0 CHKIMG_EXTENSION: !chkimg -lo 50 -db !bfv 256 errors : !bfv (1405655a5-1405656a4) 1405655a0 3d 43 0a f3 e7 *33 *c9 *66 *0f *1f *84 *00 *00 *00 *00 *00 =C...3.f........ 1405655b0 *ff *c2 *8b *c2 *48 *0f *af *c5 *48 *03 *c6 *48 *0f *af *cd *48 ....H...H..H...H 1405655c0 *89 *04 *31 *8b *ca *49 *3b *c8 *72 *e6 *4c *0f *af *c5 *49 *c7 ..1..I;.r.L...I. 1405655d0 *04 *30 *00 *00 *00 *00 *48 *85 *db *74 *11 *48 *8b *cb *e8 *bd .0....H..t.H.... 1405655e0 *5d *04 *00 *48 *c7 *44 *24 *68 *00 *00 *00 *00 *48 *85 *f6 *75 ]..H.D$h....H..u 1405655f0 *04 *33 *c0 *eb *37 *49 *89 *76 *30 *49 *8b *46 *30 *41 *8b *4e .3..7I.v0I.F0A.N 140565600 *38 *f0 *0f *c1 *8f *08 *05 *00 *00 *8b *97 *0c *05 *00 *00 *8b 8............... 140565610 *8f *08 *05 *00 *00 *3b *ca *76 *0c *8b *8f *08 *05 *00 *00 *89 .....;.v........ 140565620 *8f *0c *05 *00 *00 *48 *8b *08 *49 *89 *4e *30 *48 *8b *5c *24 .....H..I.N0H.\$ 140565630 *60 *48 *8b *6c *24 *70 *48 *83 *c4 *40 *41 *5e *5f *5e *c3 *cc `H.l$pH..@A^_^.. 140565640 *e9 *eb *33 *4a *05 *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc ..3J............ 140565650 *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc ................ 140565660 *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc ................ 140565670 *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc ................ 140565680 *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc ................ 140565690 *e9 *8b *35 *4a *05 *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc *cc ..5J............ 1405656a0 *e9 *2b *36 *4a *05 23 19 c5 ea bd 3e b5 97 f1 0a df .+6J.#....>..... CONTEXT: (.ecxr)rax=000100009a8b1dd0 rbx=000000009ad864b0 rcx=00000000049070f8 rdx=0000000004f57120 rsi=0000000000000027 rdi=00000001442b2d50 rip=0000000140565625 rsp=0000000034f9f710 rbp=00000001442b2de0 r8=0000000000000018 r9=00000000303bb8f8 r10=0000000000000000 r11=0000000034f9fb18 r12=0000000000000018 r13=00000000303bb8f8 r14=00000001442b2de0 r15=00000001442b2d50 iopl=0 nv up ei ng nz na po cy cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010287 bfv!IsGameRuntime+0x23ac5: 00000001`40565625 488b08 mov rcx,qword ptr [rax] ds:00010000`9a8b1dd0=???????????????? Resetting default scope EXCEPTION_RECORD: (.exr -1)ExceptionAddress: 0000000140565625 (bfv!IsGameRuntime+0x0000000000023ac5) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: ffffffffffffffff Attempt to read from address ffffffffffffffff PROCESS_NAME: bfv.exe READ_ADDRESS: ffffffffffffffff ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: ffffffffffffffff DETOURED_IMAGE: 1 ADDITIONAL_DEBUG_TEXT: Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD] STACK_TEXT: 00000000`00000000 00000000`00000000 memory_corruption!bfv+0x0 SYMBOL_NAME: memory_corruption!bfv STACK_COMMAND: ** Pseudo Context ** ManagedPseudo ** Value: 1f74f3f9c10 ** ; kb FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE_256_c0000005_memory_corruption!bfv IMAGE_NAME: memory_corruption MODULE_NAME: memory_corruption OS_VERSION: 10.0.18362.1 BUILDLAB_STR: 19h1_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {4d1fd1d9-185c-71f8-8d1e-8f9883946e31} Followup: MachineOwner ---------
@MADZAK66hi. did you solve this problem ?. I've same problem. Please help me.
Did you ever solve this problem?
Getting this error in Battlefront 2. Exact same situation, tried all the same things recommended here.
Out of dozens of games, new and old, the only 2 I've had random crashes to desktop with no error that seem impossible to fix just happen to both be EA games. Mirror's Edge Catalyst, now Battlefront II 2017 and judging by this thread Battlefield also crashes this way. There are hundreds, nay, probably thousands of posts from different systems that run AMD and Nvidia GPUs.
:\
************* Preparing the environment for Debugger Extensions Gallery repositories ************** ExtensionRepository : Implicit UseExperimentalFeatureForNugetShare : true AllowNugetExeUpdate : true NonInteractiveNuget : true AllowNugetMSCredentialProviderInstall : true AllowParallelInitializationOfLocalRepositories : true EnableRedirectToChakraJsProvider : false -- Configuring repositories ----> Repository : LocalInstalled, Enabled: true ----> Repository : UserExtensions, Enabled: true >>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds ************* Waiting for Debugger Extensions Gallery to Initialize ************** >>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.016 seconds ----> Repository : UserExtensions, Enabled: true, Packages count: 0 ----> Repository : LocalInstalled, Enabled: true, Packages count: 43 Microsoft (R) Windows Debugger Version 10.0.27793.1000 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\Kunl\Documents\FIFA 23\CrashDumps\CrashDump_2025.03.26_12.57.08.337.mdmp] Comment: 'Frostbite MiniDump. Address: 145fdb520 (In Windbg type: .ecxr) [EOF]' User Mini Dump File: Only registers, stack and portions of memory are available ************* Path validation summary ************** Response Time (ms) Location Deferred srv* Symbol search path is: srv* Executable search path is: Windows 10 Version 19045 MP (12 procs) Free x64 Product: WinNt, suite: SingleUserTS Edition build lab: 19041.1.amd64fre.vb_release.191206-1406 Debug session time: Wed Mar 26 12:57:08.000 2025 (UTC + 6:00) System Uptime: not available Process Uptime: 0 days 0:02:40.000 ................................................................ ............................................................ This dump file has an exception of interest stored in it. The stored exception information can be accessed via .ecxr (8f4.3d68): Access violation - code c0000005 (first/second chance not available) For analysis of this file, run !analyze -v ntdll!NtGetContextThread+0x14: 00007ffd`6814f344 c3 ret 0:022> .ecxr rax=000000005efdd530 rbx=0000000119e24f60 rcx=0000000000000000 rdx=00000000ffffffff rsi=00000000c2269780 rdi=000000005e389680 rip=0000000145fdb520 rsp=00000000c22696a8 rbp=00000000000001c1 r8=00000000c2269780 r9=0000000027e9c880 r10=0000000140000000 r11=00000000c22696a0 r12=0000000000000000 r13=0000000068725ee0 r14=0000000068725ee0 r15=00000000000001c1 iopl=0 nv up ei pl nz na pe nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202 FIFA23!SoftMaxNormalize+0x134fed0: 00000001`45fdb520 488b4108 mov rax,qword ptr [rcx+8] ds:00000000`00000008=???????????????? 0:022> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* KEY_VALUES_STRING: 1 Key : AV.Type Value: Read Key : Analysis.CPU.mSec Value: 390 Key : Analysis.Elapsed.mSec Value: 709 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 1 Key : Analysis.IO.Write.Mb Value: 0 Key : Analysis.Init.CPU.mSec Value: 234 Key : Analysis.Init.Elapsed.mSec Value: 5819 Key : Analysis.Memory.CommitPeak.Mb Value: 553 Key : Analysis.Version.DbgEng Value: 10.0.27793.1000 Key : Analysis.Version.Description Value: 10.2410.02.02 amd64fre Key : Analysis.Version.Ext Value: 1.2410.2.2 Key : Failure.Bucket Value: NULL_CLASS_PTR_READ_INVALID_POINTER_READ_c0000005_FIFA23.exe!Unknown Key : Failure.Exception.Code Value: 0xffffffffc0000005 Key : Failure.Exception.IP.Address Value: 0x145fdb520 Key : Failure.Exception.IP.Module Value: FIFA23 Key : Failure.Exception.IP.Offset Value: 0x5fdb520 Key : Failure.Hash Value: {9d0b2fd3-0ba2-7cfd-ec7f-7033bda92393} Key : ProblemClass.Collapse.After.BUCKET_ID Value: NULL_CLASS_PTR_READ_INVALID_POINTER_READ Key : ProblemClass.Collapse.After.DEFAULT_BUCKET_ID Value: NULL_CLASS_PTR_READ_INVALID_POINTER_READ Key : ProblemClass.Collapse.After.PRIMARY_PROBLEM_CLASS Value: NULL_CLASS_PTR_READ Key : ProblemClass.Collapse.Before.BUCKET_ID Value: NULL_CLASS_PTR_READ_INVALID_POINTER_READ Key : ProblemClass.Collapse.Before.DEFAULT_BUCKET_ID Value: NULL_CLASS_PTR_READ_INVALID_POINTER_READ Key : ProblemClass.Collapse.Before.PRIMARY_PROBLEM_CLASS Value: NULL_CLASS_PTR_READ Key : Timeline.Process.Start.DeltaSec Value: 160 Key : WER.OS.Branch Value: vb_release Key : WER.OS.Version Value: 10.0.19041.1 Key : WER.Process.Version Value: 1.0.0.0 FILE_IN_CAB: CrashDump_2025.03.26_12.57.08.337.mdmp COMMENT: Frostbite MiniDump. Address: 145fdb520 (In Windbg type: .ecxr) [EOF] CONTEXT: (.ecxr) rax=000000005efdd530 rbx=0000000119e24f60 rcx=0000000000000000 rdx=00000000ffffffff rsi=00000000c2269780 rdi=000000005e389680 rip=0000000145fdb520 rsp=00000000c22696a8 rbp=00000000000001c1 r8=00000000c2269780 r9=0000000027e9c880 r10=0000000140000000 r11=00000000c22696a0 r12=0000000000000000 r13=0000000068725ee0 r14=0000000068725ee0 r15=00000000000001c1 iopl=0 nv up ei pl nz na pe nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202 FIFA23!SoftMaxNormalize+0x134fed0: 00000001`45fdb520 488b4108 mov rax,qword ptr [rcx+8] ds:00000000`00000008=???????????????? Resetting default scope EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 0000000145fdb520 (FIFA23!SoftMaxNormalize+0x000000000134fed0) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 0000000000000008 Attempt to read from address 0000000000000008 PROCESS_NAME: FIFA23.exe READ_ADDRESS: 0000000000000008 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000000008 STACK_TEXT: 00000000`c22696a8 00000001`46d20fa1 : 00000000`00000035 00000000`000001c1 00000000`5e35bc40 00000000`000001c1 : FIFA23!SoftMaxNormalize+0x134fed0 00000000`c22696b0 00000001`46d347c8 : 00000000`5e389680 00000000`00000000 00000000`00000000 00000000`c2269780 : FIFA23!SoftMaxNormalize+0x2095951 00000000`c22696f0 00000001`46d23f2a : 00000000`67ef78f0 00000000`000001c1 00000000`68725ee0 00000000`5e389680 : FIFA23!SoftMaxNormalize+0x20a9178 00000000`c2269740 00000001`470487a0 : 00000000`00000000 00000001`19e24f60 00000000`5f2b3330 00000000`fffffffe : FIFA23!SoftMaxNormalize+0x20988da 00000000`c2269780 00000001`46f9ae1f : 00000000`5e35bc40 00000000`000001c1 00000000`c22699a0 00000001`42ba3072 : FIFA23!SoftMaxNormalize+0x23bd150 00000000`c22698a0 00000001`4711e73b : 00000000`ba175b50 00000000`c2269a50 00000000`68725ee0 00000000`5e35ba01 : FIFA23!SoftMaxNormalize+0x230f7cf 00000000`c2269a10 00000001`46d82f98 : 00000001`19e24f60 00000000`c2269ba0 ffffffff`a64bc3f8 00000000`00000002 : FIFA23!SoftMaxNormalize+0x24930eb 00000000`c2269aa0 00000001`46d84195 : 00000000`0000003f 00000001`19be47f0 00000001`752d0c40 00000000`68725ee0 : FIFA23!SoftMaxNormalize+0x20f7948 00000000`c226e4d0 00000001`471cb588 : 00000001`46d84140 00000000`c226e5a1 00000001`752d0c40 00000000`00000000 : FIFA23!SoftMaxNormalize+0x20f8b45 00000000`c226e520 00007ffd`0fb428c3 : ffffffff`00000053 00000000`c226e6c0 00000000`c226e6c0 00000000`ffffffff : FIFA23!SoftMaxNormalize+0x253ff38 00000000`c226e600 00000001`471cd21f : 00000000`68725ee0 00000000`c226e750 00000001`753858f0 00000000`756a36c0 : FIFALiveEditor+0x328c3 00000000`c226e650 00000001`471cae70 : 00000000`00000002 00000000`ba57bd00 00000001`752d0c40 00000000`c226ee60 : FIFA23!SoftMaxNormalize+0x2541bcf 00000000`c226ee40 00000001`40ff05d7 : 00000000`ba576568 00000001`19e26ff0 00000001`19e26ff0 00000000`c226ef80 : FIFA23!SoftMaxNormalize+0x253f820 00000000`c226ee80 00000001`40ff02a2 : 00000001`19e26f50 00000001`46cdb2c3 ffffffff`ffffffff 00000000`000008b8 : FIFA23!Ordinal2+0xff05d7 00000000`c226f360 00000001`45fddfe5 : 00000001`753858f0 00000000`0000000a 00000000`00000044 00000001`49abd390 : FIFA23!Ordinal2+0xff02a2 00000000`c226f3a0 00000001`46dcacc8 : 00000001`19e24f60 00000000`c226f4d0 00000000`ffffffff 00000000`00000000 : FIFA23!SoftMaxNormalize+0x1352995 00000000`c226f3d0 00000001`46dcc7ce : 00000000`31a88018 00000000`27e88c80 00000001`761bdd60 00000000`00000000 : FIFA23!SoftMaxNormalize+0x213f678 00000000`c226f820 00000001`46fd20f1 : 00000001`756034b0 00000000`5f57d8c0 00000001`4b0c8228 00000000`00000000 : FIFA23!SoftMaxNormalize+0x214117e 00000000`c226f910 00000001`46f99e84 : 00000001`4a235550 00000000`00000000 00000000`3cf9da3c 00000000`e2d94970 : FIFA23!SoftMaxNormalize+0x2346aa1 00000000`c226f990 00000001`4220149c : 00000000`3cf9d480 00000000`00000000 00000000`00000000 00000000`00000000 : FIFA23!SoftMaxNormalize+0x230e834 00000000`c226f9c0 00000001`42207c3a : 00000000`3d1035c0 00000000`c226fba8 00000000`00000000 00000001`42209e93 : FIFA23!Ordinal2+0x220149c 00000000`c226fac0 00000001`422051dc : 00000001`4a233090 00000001`4a233090 00000000`ffffffff 00000001`4a233090 : FIFA23!Ordinal2+0x2207c3a 00000000`c226fb20 00000001`42207ac2 : 0065006d`00610047 00000000`c226fd20 00000000`ffffffff 00000000`00000000 : FIFA23!Ordinal2+0x22051dc 00000000`c226fc00 00000001`42207e06 : 00000000`27e88cb0 00007ffd`65846658 00000000`27e89030 00000000`00000000 : FIFA23!Ordinal2+0x2207ac2 00000000`c226fc60 00000001`4220782a : 00000000`3c6631c0 00000000`00000438 00000000`00000000 00000000`3c6631e0 : FIFA23!Ordinal2+0x2207e06 00000000`c226fda0 00000001`4159aad6 : 00000000`c226fea0 00000000`00000000 00000000`00000000 00000001`4979d36c : FIFA23!Ordinal2+0x220782a 00000000`c226fe10 00000001`4159a994 : 00000000`322a04b0 00000000`322a0470 00000001`42207701 00000000`0000000e : FIFA23!Ordinal2+0x159aad6 00000000`c226fe60 00000001`40e16aa6 : 00000000`32208a00 00000001`4979d320 00000000`000007f4 00000000`00000006 : FIFA23!Ordinal2+0x159a994 00000000`c226fea0 00000001`410f7508 : 00000001`4979d320 00000000`00000006 00000001`42207700 00000000`00000000 : FIFA23!Ordinal2+0xe16aa6 00000000`c226fed0 00007ffd`65f51bb2 : 00000000`03d87a90 00000000`03d87a90 00000000`00000000 00000000`00000000 : FIFA23!Ordinal2+0x10f7508 00000000`c226ff00 00007ffd`66527374 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ucrtbase!thread_start<unsigned int (__cdecl*)(void *),1>+0x42 00000000`c226ff30 00007ffd`680fcc91 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14 00000000`c226ff60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21 SYMBOL_NAME: FIFA23+134fed0 MODULE_NAME: FIFA23 IMAGE_NAME: FIFA23.exe STACK_COMMAND: ~22s; .ecxr ; kb FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_INVALID_POINTER_READ_c0000005_FIFA23.exe!Unknown OS_VERSION: 10.0.19041.1 BUILDLAB_STR: vb_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 IMAGE_VERSION: 1.0.0.0 FAILURE_ID_HASH: {9d0b2fd3-0ba2-7cfd-ec7f-7033bda92393} Followup: MachineOwner ---------
can sumbody explain this
