EA_Leeuw
Community Manager
Community ManagerForum Discussion
25 Replies
- EA_Leeuw@IIl-Raven-lII, gotcha! So Origin says that you're offline, or is actually in-game in Battlefield as well?
- @EA_Leeuw I try to load in and it says the error "you appear offline..."
- EA_Leeuw@IIl-Raven-lII, hmm, can you maybe post a screenshot of the error?
This happened the other day. Do your other Origin games launch OK? When this happened before it affected all games launching with Origin / EA Desktop App
- EA_Leeuw
Once i click the launch button I see the anticheat launch then this occurs
Nope @EA_Leeuw, but many of us experienced this issue 2 weeks ago https://twitter.com/eahelp/status/1483707755655352320?s=21
Obviously his might be an individual case though
- EA_Leeuw@JarskyPlays, yeah that was on us, but that issue has been resolved.
I have the feeling that what you and Raven are experiencing is unrelated.
Are you getting the same error as Raven (see the error.png)? - @EA_Leeuw Any update? still cannot play.
- EA_LeeuwHey @IIl-Raven-lII,
We haven't experienced any issues related to the Battlefield servers recently, so in this case I would recommend to go through some connectivity troubleshooting steps.
- Do you have a firewall that blocks Origin or the game by any chance?
- Do you have a 3rd party antivirus installed that could block Origin/the game?
- Have you tried a clean boot already of your PC to see if that solves the issue?
https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/ - @EA_Leeuw No-No-yes- I can run plenty of other games that arent ea
- EA_Leeuw@IIl-Raven-lII, and when you did the cleanboot, did you get the same error message?
- @EA_Leeuw That is correct, same error
- EA_Leeuw@IIl-Raven-lII, just to double-check; you're getting this message only when you start to load up Battlefield?
Can you also try to create a mobile hotspot maybe and connect your PC to that hotspot, load up Battlefield and see if you get the same message? - @EA_Leeuw tried, same result
- EA_Leeuw
@IIl-Raven-lII, do you have another PC/laptop to try it on to see if it works on that one?
Also, you mentioned that you have tried 'the usual things' for troubleshooting steps. Can you please mention exactly what you have tried?
- @EA_Leeuw I will see about another computer. The other things were the ones mentioned in the thread before you guys realized it was on your end.
- EA_Leeuw@IIl-Raven-lII, okay. And what were those things?
- @EA_Leeuw clearing caches, reinstalling origin/ea apps, etc
- EA_Leeuw@IIl-Raven-lII, alright, and did you get a chance to try it on another PC already?
- @EA_Leeuw my son has opened it on his pc
- EA_Leeuw@IIl-Raven-lII, okay, so did you see any difference between the two computers? Or did you get the same error on both PCs?
- @EA_Leeuw no his he can get on.
- EA_Leeuw@IIl-Raven-lII, with the same account on another device everything works fine?
