Forum Discussion

Re: Radeon VII - Some Sundance skins crash the game when on screen

I am not trying to use the sundance skin, but my game crashes consistently as all of yours does.  I was able to play the beta quite a bit longer than the retail version.  tonight, I was not even able to enter the map.  I've submitted multiple bug reports to AMD on this but based on what I've read here it doesnt sound like an AMD issue.

Here are my system specs:

Mobo: ASRock Taichi TRX40

CPU: AMD Ryzen Threadripper 3960X 24-core @ 3.8Ghz base 

RAM: 64GB

Graphics: Radeon VII

OS and Gaming storage: 2TB PCIE4 NVMe

Monitor: Acer Predator 34" 4K @180hz

OS: Windows 11 Pro 21H2 (22000.376)

AMD Driver version: 21.11.3

18 Replies

  • ryannathans's avatar
    ryannathans
    4 years ago

    @sparticus414Update to 21.12.1 and close other running apps. I have this exact symptom presentation when I run spotify or F.lux

  • @ryannathans I almost did that before I posted but I'd already been through 2 driver updates where this issue wasn't fixed so I got discouraged ☹️. I will do that now and report back. In all cases, the only things I have running are Xbox Gamepass/Eadesktop (Purchased game via that mechanism )
  • ryannathans's avatar
    ryannathans
    4 years ago
    @sparticus414 if at all possible, close the EA Desktop window while playing and just let it run in the tray (I do this with Origin but not sure if you can with EA Desktop)
  • @ryannathans unfortunately I can't. even when I try to run it from a shortcut, it will actually open EADesktop prior to launch. super annoying
  • ryannathans's avatar
    ryannathans
    4 years ago
    @sparticus414 my understanding is that the windows 11 UI is a browser, and running browsers causes me to crash the same as you describe. I wonder if you'd a bit * out of luck with win 11, can you try win 10 on a spare hdd or something? On win 10 and closing literally everything I can play without any crashes in modes that don't have sundance
  • @ryannathans Interesting. I was playing the beta with windows 11 also but didnt have the issue. Windows 11 does in fact have some horrible default DVR stuff where everything is basically an overlay as you describe, but I've already gone in and disabled all that a long time ago as its havoc on your FPS. W11 is a bit of a different animal in the UI perspective versus 10, so it wouldnt surprise me if you are correct, I am just hoping its not the case. 🙂
  • Trerota's avatar
    Trerota
    4 years ago

    Our game crashes when Sundance runs into the screen and not at all when playing game modes without sundance.does that happen for you as well?

    I can play an entire game as long as I have a squad with no Sundance and i keep my distance and don't look at Sundance.

  • The issue could still be related.

    I suspect a lot of people crashing are crashing for the same underlying reason, that Dice have messed up the skins/models somehow that causes DirectX crashes.

    It might just be that the Radeon VII crashes all the time with Sundance, but everyone else has the same issues and the crashes are just more random.

  • @Dee-Buhs DICE definitelly screwed up on this one but others crashing because of unexpected markers and heap end corrupted. Radeon VII is only because of Sundance (and only skins where hair are visible). So I assume it is more about how this particular gpu handles some calculations.
  • Derbyblue's avatar
    Derbyblue
    4 years ago

    So still no fix Llama?

    From my point of view, dice has to have the possibillity to fix the product that makes the game not playable for 3 times! But they didn't even start an attempt...it'S not listed in bugs fixed section of the last patches, so what's wrong - does Dice need more information on this issue?

    Making quick dirty money, due to the hype that was arranged round about that game, with a product that doesn't work as expected - unplayable - even still after weeks and tonns of reports.

    I'm speechless...and really annoyed, no I'm sad, that this happened to this fabulous game series.

    I'will also try to get my money back... ☹️

  • @Derbyblue there ain't going to be one this year. They already announced they are on xmas vacation and going back around mid January (not sure though on date but I believe somewhere there). There are literally no one working RN to make a fix so either wait until it MIGHT get fixed, ask for refund since the game is literally unplayable or sell Radeon VII for 1600+ and buy new gpu. But don't expect fix for upcoming month.

    Disabling character or skins on one of the most popular operative ain't going to happen. Also there are a lot of talks that there ain't anyone left who really knows how to modify game engine so they can't fix it easily even if they wanted to do that.

    Try live chat and keep trying until you find one that allows that. Also scout this thread and find examples that EA refunded. If you give the precedent to them they more likely to refund it to you too.
  • jetsaholic19's avatar
    jetsaholic19
    4 years ago

    I’ve had this issue since day one.  Radeon VII, Ryzen 7 3800.  Sundance crashes my game anytime they’re on screen, even when I’m inside vehicles.  If I get in a vehicle Sundance is in the vehicle, the game crashes as well.  I’ve gotten a Sundance crash the “kill cam” where all you see is the red silhouette and a crash on the load screen when the character was on.  The game is pretty much unplayable for me. 

  • Heracleidae's avatar
    Heracleidae
    4 years ago

    Lol bro, I have tried like 3 times. Last one told me something along the lines of "As previously noted when you reported this issue, we are unable to refund you for the game".

    Then they asked me if I had any other questions. I said no but tried to respectfully challenge being told no and he closed the chat on me. This company's changed for the worse. Shame.

  • Maliphane's avatar
    Maliphane
    4 years ago

    I went ahead and grabbed an XFX 6900XT Merc 319 Black edition card and will sell my Radeon VII.  The 6900XT absolutely rips.  Insanely fast.  Pretty much 2x FPS improvement.  I also do not crash when Sundance is around, however I now crash randomly with the same error.  A couple of other things I notice.  I do get a few studders when Sundance runs close by.  There is definitely something wrong with her model that universally causes issues.  The future frame rendering feature is a performance killer.  Very bad frametimes with it enabled and the game is butter smooth with it disabled.  This game is an alpha build they launched. 

  • Trerota's avatar
    Trerota
    4 years ago
    @Heracleidae one of them closed the chat on me as well. The one where i succeeded i did not specify the bug, just that i surpassed minimum requirements and that the game was unplayable due to game crashing bug.
    When i linked to this page the others just told me to wait as they are working on a fix.

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