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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Battlefield 2042 Premium battle pass not working

Hey @am3rica,

Cheers for the post.

Unfortunately, I am not 100% sure if I understand correctly what is happening.

You're playing BF2042 on the Xbox Series X, you have bought the Year 1 Pass on your console, but it is not awaring you to items that come with the Year 1 Pass, for example the first couple of tiers of the Battle Pass did not unlock for you and the Free tier(s) of the Battle Pass also don't get unlocked for you?

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  • am3rica's avatar
    am3rica
    3 years ago

    @EA_Leeuw wrote:
    Hey @am3rica,

    Cheers for the post.

    Unfortunately, I am not 100% sure if I understand correctly what is happening.

    You're playing BF2042 on the Xbox Series X, you have bought the Year 1 Pass on your console, but it is not awaring you to items that come with the Year 1 Pass, for example the first couple of tiers of the Battle Pass did not unlock for you and the Free tier(s) of the Battle Pass also don't get unlocked for you?

    That is correct, it says in the upper right hand corner that I have the premium Battle Pass. But nothing is unlocked. The only items that are unlocked are the ones I’ve grinder the XP for. Hopefully these pictures can help explain my situation, thanks!

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @am3rica, gotcha! Thanks for the screenshots.

    So, I think there is a bit of a misunderstanding. Free on the Pass means that whenever you own the Pass or not, the players who don't own the pass can still also unlock the Free tier item by gathering the amount of tokens it needs in order to be unlocked. However, the players who don't own the Pass, do not have access to the items of the Premium tiers (you can see the difference in the blue and gold Lock icon of the Pass item).

    It's not the case that when you purchase the Battle Pass, you instantly unlock everything. You still need to play the game in order to gather enough tokens to progress the Battle Pass.

    If you're missing an (Premium Battle Pass tier) item that is unlocked, but not in your inventory, can you maybe post a screenshot(s) of this?
  • Mukyman84's avatar
    Mukyman84
    3 years ago

    Hi. I have the same problem. 

    I purchased the premium account, got activated (on Xbox S) then I played again and it disappeared somehow. The game shows that I don't have a premium account and my coins vanished from my account (what I used to purchase the premium membership). Please help me because it's very annoying. ☹️

  • Mukyman84's avatar
    Mukyman84
    3 years ago

    Hi. 

    Yes, Iam. Please check my pass with my email: [edit: email address removed]

    Look forward to hearing from you. 

    Thank you kindly 

    Regards

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Mukyman84,

    We are unfortunately unable to help with issues related to EA accounts through the forums I'm afraid. For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

    Good luck.

  • derkadave89's avatar
    derkadave89
    3 years ago

    Yes this is the same for me not fukkkkkiiik happy i just paid a extra 20 bucks for all of the so call *

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Locking this thread to stop it from getting necro'd.

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