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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
10 months ago

Re: Login Verification

Hey @DerAndrew89 

We can try to access your EA account details. 

Remove your trusted devices from the "Security" tab, and try resetting your EA account password (at the top of the security tab). After closing your game powercycle your device and try to log back in once more to see how often this continues. 

If you do repeatedly get asked to verify your account. We may need to reach out to our support to have a look at your account. 

 

How to use EA Help

Cheers!

 

2 Replies

  • DerAndrew89's avatar
    DerAndrew89
    10 months ago

    Unfortunately I cannot access my login to remove the account/ devices because it is linked to an email that was deactivated from my college as they took away alumni emails. When I try logging in it wants to send a verification code to that email so I cannot get past that point. 

  • jay711523's avatar
    jay711523
    Rising Novice
    10 months ago

    This is so frustrating, I can’t play online and I’m having the exact same issue. I NEED to change my email or unlink that old email to my new one!! Please help. 

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