I had this same exact issue earlier today using Firefox, and Chrome. However, when I used Internet Explorer it worked.
After navigating through this forum to find a "Solution" all they were are suggestions & links to contact an Advisor or go to help.ea.com (This site.) Very redundant, and frustrating!
So again, I would recommend first to clear your browser cookies, and then try another browser if that doesn't work.
Hope this helps everyone, good gaming!
