"You don't have access" - Red Alert 3

Question

I'm not sure why this specific game is giving me this issue/error, but perhaps someone will notice it.. and fix it... 😩 I own it but when I try to download it, it errors out with this access mumbo-jumbo.

zpecht · Answer

[Updated]: After 12 hours of doing below, I just re-opening EA App and try to Download again. It's work, I don't know why but just one thing I notice is the size of the file difference from approx. 8 GB to 15 GB. Not sure why it works. Now I can download and install, and play the game. Hope something below help.

I have the same issue. EA support online suggest some solutions.

Check DirectX 9.0c Method1: Press Win + R, type dxdiag, and press Enter. In the DirectX Diagnostic Tool, look at the DirectX Version line under the System tab. (Note: This will show your system’s main DirectX version (like DirectX 12 on Windows 10/11), not specifically if DirectX 9.0c is present.)
Check DirectX 9.0c Method2: C:\Windows\System32 Look for files named like d3dx9_*.dll (for example, d3dx9_43.dll). If these files exist, DirectX 9.0c components are present.
Temporarily disable Antivirus/Firewall
Clear the EA App Cache: Use the App Recovery tool in the EA App. Go to top left of EA App then click triple dash > Help > App Recovery
Delete Cache Manually: Open the Run dialog (Win + R), type %localappdata%, and press Enter. Delete the EADesktop and Electronic Arts folders.
Run EA App as Administrator
Reinstall/Uninstall the EA App
Update Windows and Drivers

valkyriemakuyi · Answer

Same issue today with the same game, and it's also part of the collection for me. Tried contacting support, but sadly their suggested fixes (clearing the app cache, installing latest app version, checking if game is hidden) did not work for me.

muzyx17 · Answer

I am also dealing with this issue with red alert 3. I just downloaded cnc 3 and then got this message when i tried getting red alert 3. I spoke extensively with EA about it and they are working on it as we speak.&nbsp;