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Re: Dead Space 3 Black Screen on Startup

When I tried using my university's VPN service Cisco Anyconnect to rule out IPv4/IPv6 problems, Anyconnect could not use the VPN service although the necessary service was running. Re-installing Anyconnect changed nothing. Also, as mentioned before, the current Origin installer would only display "Error loading Website ☹️ ", preventing installation, which led me to investigate network administration related programs.

A few weeks ago, AVAST ANTIVIRUS updated itself to AVAST INTERNET SECURITY, installing components such as 

  • SafeZone Browser
  • Browser-Extension Security
  • Browser-Extension SafePrice
  • Firewall

although I disabled them and temporarily deactivated all Avast components through its tray icon menu, the issue persisted UNTIL I uninstalled the above mentioned components and rebooted! Origin and Anyconnect started working again. Dead Space 3 starts fast now, checking for DLC takes less than 1 second.

Problems that seem to be fixed by removing the Avast components:

  • GeForce Experience 3.0 login works now (was broken, freezing).
  • Origin Installer does not freeze anymore on startup.
  • Dead Space 3 black screen freeze is fixed, check for downloadable content freeze is fixed.
  • iTunes starts on Windows startup again.
  • Cisco Anyconnect starts on Windows startup again and works.
  • Skype starts on Windows startup again.

My love for Dead Space just fixed a whole bunch of issues I was having with my PC lately, and it only took 4 days of troubleshooting!

1 Reply

  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    Good job on figuring all this out, @CleWe 

    and your solution post is nice and really helpful. If you like, you can browse Answers HQ and help other players with different issues. I am sure a lot of players would appreciate this. 🙂

    Cheers,

    Archi

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