Re: PC shuts down only while playing DAI

I just got this Power Supply 3 months ago. Before I got it I made sure it was enought to support my PC. And honestly i didn't have any issues until now... It can't be the Power Supply can it? I mean I've been playing for so long and it only happend during cutscenes. While exploring I never crashed 

Power supply is good, don't worry about that, a lot of people think that shutting down and restarts are PSU problem but mostly they are not.

Game have problem with certain confiigurations.

Did you tried disabling Origin overlay or go offline? Eventually you could try program called Outcome

Check energy saving settings and turn off everything you can.

Just to be sure you can download http://www.mersenne.org/download/ and run It for 30 min to check if CPU is ok, at certain situations It may be your CPU cooler and overheated CPU shuts down your PC instead of boom🙂

do same test with graphic card and if everything is ok there is no way that anything with your build is wrong, expecially if you can play other games without issues.

The age of the device makes no more difference about quality than the year that an automobile was produced.  There are twenty times more cheaply made power supplies in the marketplace than good ones.  A 350 watt Enermax is almost certainly better than a "700 watt" (claimed) "Chiefmax" is.   You don't really think that you can get that much good, high quality power for only $35 do you?  No, of course not! 

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@Danoniero wrote:

Power supply is good, don't worry about that, a lot of people think that shutting down and restarts are PSU problem but mostly they are not.

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In this case, it probably is.

A power supply is the heart of the PC and you should never save money on getting a cheap alternative. I can barely get any info on "Fonte Nox" PSUs aside from store listings. A Geforce GTX 970 and an 8 core processor need to be powered by a recognized quality brand. €43.30 for a 650W power supply? No, something's not right.

These are quality power supplies, according to Logical Increments:

Seasonic (all)
XFX (all)
Antec (Earthwatts series, Neo Eco series, HCG series, True Power New series)
Corsair (TX-V2 series, HX series, AX series)
Silverstone (Strider Plus series, Strider Gold series, Zeus series)
Cooler Master (Silent Pro Gold series, V series)
Rosewill (Capstone series)
EVGA (G2 series, P2 series)
FSP (Aurum series)
be quiet! (Dark Power Pro 10 series)
Super Flower (Leadex series, Golden series)

It might be the Power Supply but how did I managed to play the game for over 100 hours and now suddenly the power Supply isn't enough for my computer?

What Fred means is he can't find anything regarding Nox Fonte in English, and therefore considers them trash. (For the record, Fred, Fox Nonte is a rebrand of CWT - the very same CWT that make the power supplies you're recommending from Corsair. You're supposed to be an advisor here, yes?)

There's nothing wrong with your PSU, Noiko-san, the game is just horrifically broken right now, (and is getting worse with each patch.) If I were to advise anything, it would be a patch roll back or a reinstall without automatic updates, and check whether you get the same problems with the game on a fresh save file.

100 hours? When did the problems start? There's been a couple of patches very recently that have broken the game beyond belief for many of us. Patch 3 was Jan 19th, for reference.

I'm afraid to give some wrong info but I'd say that the first crashes were somewhere during December but only a few of'em but allways during cutscenes. Now this cutscene with Cassandra never ends. Talked with a EA Tech support but no luck. Almost out of ideas.To start a new save and lose 110 hours of gameplay? Daaaamn... 

Patch 2 hit December 9th. Did you have the game prior to that? Did you have these cutscene problems when you first got the game, or did they start later on? Is it only specific cutscenes, do you know?

Yea almost 100% sure the crashes began after 9th of December. I remember which cutscenes caused  the computer to shutt down. On my second playthough it crashed when i first met the Iron Bull. Then I crashed during the conversation with Vivienne when she gives us her quest. Now I'm crashing like mad and can't get past the scene with Cassandra (the one in the video). During my first playthrough and during the majority of time with the current one, no crashes.

Forgot to mention that I bought the game right when it was released in Europe. November 18 if I remember correctly. Made a new computer especially for this game. True story.

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@www-ninemil-com wrote:

You're supposed to be an advisor here, yes?

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No. What gave you that idea?

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@www-ninemil-com wrote:

There's nothing wrong with your PSU, Noiko-san, the game is just horrifically broken right now

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Broken games don't shut down PCs. Failing hardware does.

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@www-ninemil-com wrote:

For the record, Fred, Fox Nonte is a rebrand of CWT - the very same CWT that make the power supplies you're recommending from Corsair.

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Do you know the exact Corsair equivalent of this specific PSU model? The closest I found was the VS650, which I didn't recommend.

That'd be the 'graphics problems fix' patch, when they broke the graphics of everyone else who hadn't previously been having problems, yeah. It broke most of my LOD meshes, my texture quality, and introduced pop-in and culling that they still haven't removed since.

If you've saved since, you can't revert, sadly.

I'd be tempted to suggest trying some earlier revisions of the nvidia drivers, but I know the 900 series have had some important stuff piped down lately, so that's probably not the wisest of things to do. You're at Bioware Q&A's mercy, the same as many of the rest of us, I'm afraid.

I'm presuming you've tried the easy stuff, like turning off Origin in-game with Inquisition?

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@Fred_vdp wrote:

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@www-ninemil-com wrote:

There's nothing wrong with your PSU, Noiko-san, the game is just horrifically broken right now

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Broken games don't shut down PCs. Failing hardware does.

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^  QFT on that right there.  The game simply has no access to either the part of the OS that is involved, or to the hardware circuits. 

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@Noiko-san wrote:

It might be the Power Supply but how did I managed to play the game for over 100 hours and now suddenly the power Supply isn't enough for my computer?

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Power supplies lose their efficiency after a while, especially low budget ones.

Tried all the basics but to be honest I didnt try to turn off Origins in-game. Actually I'm re-installing the game and I'll make a few more tests. 

You might try moving off the current nvidia driver, as well as avoiding 347.09. There are a number of people on 970's posting about BSOD/Black Screen/Hard Reset with DA:I/BF4 and a couple of other games on these driver revisions. I came across one guy swearing blind that uninstalling Geforce Experience fixed all his woes with DA:I too.

Ran a few tests and got some important info. A different power supply caused the same shutdown. From my research there's a few people with some shutdowns aswell with Dragon Age Inquisition. The only thing everyone has in common is the GeForce GTX 970. Tried once again the same cutscene but this time with the graphics on low and no shutdown. There's probably a configuration on the graphic settings that's causing this strange bug...

Test with various other Geforce drivers.  A driver, unlike a game, has access to the OS' "Ring Zero" level, and can cause BSODs and assorted abnormal behaviors.  Particularly with graphics drivers, run Cleaner software between removing a current driver, while getting ready to install a different one; I use Ccleaner, myself. 

Incidentally, DA: I is not the only game that Geforce Experience has caused conflicts with. 

Hey I'm back. After a few days running new tests im still having the same PC shut downs. I tried using the pc command to run cutscenes at 60 frames per second and it actually worked a lot better with that. After a while when I stated a new cutscene the PC crashed again. At this point I'm ready to try anything so I uninstalled Windows 8.1 and installed Windows 7 Ultimate but same thing again. PC shuts down during cutscenes. At the very moment I'm writing this reply I see theres another driver available for my GTX 970. May God pray that this is the solution I need. Any tips? Really needing help here...

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@Noiko-san wrote:

Hey I'm back. After a few days running new tests im still having the same PC shut downs. I tried using the pc command to run cutscenes at 60 frames per second and it actually worked a lot better with that. After a while when I stated a new cutscene the PC crashed again. At this point I'm ready to try anything so I uninstalled Windows 8.1 and installed Windows 7 Ultimate but same thing again. PC shuts down during cutscenes. At the very moment I'm writing this reply I see theres another driver available for my GTX 970. May God pray that this is the solution I need. Any tips? Really needing help here...

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Have you checked that your system is not overheating, or that your power supply has enough amps and/or watts to run all of your hardware?

No overheating and from what I've researched my power supply is more than enough for my computer:
- GeForce GTX970 with the most recent drivers
- AMD FX 8320 3.5Ghz
- Motherboard Asus M5A97 EVO R2.0
- Kingston 3K SSD HyperX 240GB
- Nox NX 650W 140mm
- Kingston HyperX Predator DDR3-1866Mhz 2x4GB

What to do!

Have you tried a stress test of your system??  Something like Furmark, bench test and stress test??  http://www.ozone3d.net/benchmarks/fur/

It will basically stress your video card out to the max and you can watch temps and see what if anything is happening.  Also have you ran a test on your RAM?? 

So far I've only stressed my head, but I'll stress test my sistem right now. Feedback very soon

It may not be related at all, but I burned 2 graphic cards on this game since early january. Not specialy during cutscenes, though.

http://answers.ea.com/t5/Dragon-Age-Inquisition/Dead-graphic-card-after-playing-DA-I-Twice-Graphic-Card-GTX670/m-p/4312263#M45902