As I'm not wholly familiar with the MP aspect of Inquisition, this is a schematic, right? It says that it's a crafted light armor on the page you linked meaning you get the schematic and not the actual armor. Or are you saying you haven't received that schematic?
If it's something in game, you may need an EA employee to fix it. Unfortunately, we're not EA employees. We're gamers just like you. You can try a game repair, make sure you're updated to the latest patch, and uninstall any mods (if you have any) then try again, or check.
I'm sorry to tell you that you've been misinformed. We cannot do anything with the servers or pass anything on further. Only EA can help with that. We're not EA employees. I would suggest contacting support again and explaining to them what happened and if they give you the same advice ask them to clarify where you're supposed to be writing. Again, we're not EA employees. We cannot help with the servers.
