EA_Solaire
Community Manager
Community ManagerRe: Missing games
Hey there @RazielCZ97
If you check the order history on your EA account, are you seeing your previously purchased games listed there?
Forum Discussion
6 Replies
No, there's no record.
- EA_Solaire
In that case it sounds like you're logging in with a different EA account- If your game library isn't showing your content in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.
I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.
I'm having the same issue as OP. My Retail CD key activated copy of Mass Effect 1 is missing from my account now. My Digitally purchased on Origin copy of Mass Effect 3 is missing from my library now. Real games missing from my account I want restored.
EDIT: Yes, I'm on the correct origin/EA account before that question is asked.
EDIT2: My copy of Mass Effect: Andromeda activated from a physical CD key is also missing from my account now. I don't have this game anywhere else and i have no way to play it now. What do, EA?
EDIT3: Trying to open a support ticket on the website is difficult, but it did show my account still has those games. When you go to the EA help page it lists your owned games when you're logged in. https://help.ea.com/en/help-home/ Shows the games I mentioned missing from my account and more.Hi, I have the same problem, my games I bought around 2006 from Direct 2 drive later they were in gamefly after they were in origin and now that its the EA app half of them are gone. I only have 2 emails that I use, and only one has an ea account linked to it, its the same on i used with origin and the others.
a bunch of mine showed up when I went into upper left, 3 horizontal lines, help, restart app. All the games I bought on disc I think were the issues. They show up when I refreshed. The app thinks I have never played them before though, which is annoying.
This happened to me too. Any luck getting this resolved?
