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RazielCZ97's avatar
RazielCZ97
10 months ago
Solved

Missing games

Hello, Today I connected to the new EA app for the first time, last time I connected on Origin. I've got a bug here. Why are several games I purchased missing from my library? Such as Battlefronts 2...
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    10 months ago

    @RazielCZ97 

    In that case it sounds like you're logging in with a different EA account- If your game library isn't showing your content in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.

    I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.   

RazielCZ97's avatar
RazielCZ97
10 months ago

No, there's no record.

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
10 months ago

@RazielCZ97 

In that case it sounds like you're logging in with a different EA account- If your game library isn't showing your content in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.

I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.   

  • LargoSensei's avatar
    LargoSensei
    10 months ago

    I'm having the same issue as OP. My Retail CD key activated copy of Mass Effect 1 is missing from my account now. My Digitally purchased on Origin copy of Mass Effect 3 is missing from my library now. Real games missing from my account I want restored.

    EDIT: Yes, I'm on the correct origin/EA account before that question is asked.

    EDIT2: My copy of Mass Effect: Andromeda activated from a physical CD key is also missing from my account now. I don't have this game anywhere else and i have no way to play it now. What do, EA?

    EDIT3: Trying to open a support ticket on the website is difficult, but it did show my account still has those games. When you go to the EA help page it lists your owned games when you're logged in. https://help.ea.com/en/help-home/ Shows the games I mentioned missing from my account and more.

    • FlameDuck's avatar
      FlameDuck
      5 months ago

      This happened to me too. Any luck getting this resolved?

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