Re: Game Pass Something went wrong... To continue linking your EA Account

As has been stated by me and everyone else in this thread, we are unable to login to help.ea.com/en by using the Xbox account option. Every time we go through the Xbox login process (entering our Xbox username and password in the modal window), we are greeted with a message from EA that says “Please reset your password. You login credentials might have expired. Good news: all you need to do is reset. your password. If you need additional help, please visit help.ea.com.” (see attached photo)

I have now reset my password at least 5x and I still get the same message every time I try to login to EA with my Xbox account credentials. This is why all of us are here. We keep begging you for some actual support to get us past this constant request to reset our passwords so that we can link our EA account with our Xbox account. 

It doesn’t seem like anyone at EA is even reading these messages since your responses do not directly address the problem we keep repeating here. Please read this thread and offer a real solution for linking out accounts. The options you keep offering do not work.

Hello to everyone trying to figure out the “reset password” issue. I found a solution for my specific case, but it may work for you as well.

1.) I did an experiment and tried to login using an old email address. Luckily, I still have access to that old email account so I was able to request a password change. I discovered I already had an EA account from 11 years ago that was linked to my Xbox username.

2.) I unlinked the account and changed the old EA user name to something different than the user name on my Xbox account (i.e. usernameold)

3.) I then logged into my current account using my current gmail address. I was then able to finally change the EA User Name to match my Xbox User Name.

4.) Once that was changed, I was finally able to link the accounts by logging out and then selecting the Xbox icon at the bottom of the login screen.

5.) I then went to the Xbox app and selected the game I wanted to download. This opened the EA desktop app and I was finally able to download the game without issue.

I hope this helps everyone suffering from this issue.

Good luck,

Todd

EA has stated I can log into EA help with my xbox credentials, however this too leads to an endless password reset cycle. It should not be nearly this difficult

Yeah, it's an endless loop no matter what you do. This is obviously some bug on EA's end there's no way for you to get around, and it doesn't appear like EA have any interest in fixing it since this same bug seems to go back almost a year and so many people have it.

I would guess that effectively anyone with it just doesn't get access to any EA play games if they have Gamepass, and there's nothing you can do about it. I would seriously not waste my time, because I think I'm done trying and I've been at it a while.

Hi Bro,

I didn't get you....

1st question- Your current Xbox username was linked to your older mail?

2nd Question -  have one gmail id which is probably the account in which my Xbox is linked.. But I forgot its password and i am not getting the reset password link.

Let me know if you could help me!

This does not work either - when you select the Xbox icon to login with on Ea site - it crashes 

Worked. Thanks.

Still has the issue for months, open a ticket, without results, impossible to know where a old account seems to be linked.

This is insane