Forum Discussion

Re: Error code 20:403

I got this error code along with the message Whoops- the installer encountered an error. I followed the help link and reset origin but kept getting the same message only now i can't even log in to origin because origin reinstalled and now treats me as a first time log in and I'm getting the 'cannot perform first time log in offline' message. Unable to play my games or get into origin. I'm a Mac user. 

9 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    Same thing has happened to me! Now I can't log in because it is offline and won't do the update to be able to be online. 

  • Daisibell's avatar
    Daisibell
    New Rookie
    8 years ago

    Ok I just deleted the entire origin app and re-downloaded it from the Origin website and everything seems to be working fine now

  • Did you have to re-download all your games and expansions? Not exactly swift internet for me here.

  • Daisibell's avatar
    Daisibell
    New Rookie
    8 years ago

    Nope. When I installed and opened Origin, the program just quickly verified all my Sims 4 files automatically. Took about as long as a game repair, just about 1 or 2 minutes. Then I was able to play as normal. Didn't have to re-download anything. And I've got a number of packs.

  • yahel_1's avatar
    yahel_1
    8 years ago

    Hi  all

    If you have this error 20;403 your address may have been blocked on the server. If so, you might be able to evade the block by restarting your cable or DSL modem to get a new address,maybe works.🤔

    If this step does not work follow the steps indicated by @Straatford87 at the section DOWNLOAD AND CONNECTION ISSUES from this troubleshooting guide for MAC https://answers.ea.com/t5/The-Sims-Mac/MAC-Origin-Troubleshooting-and-Information/td-p/5371659


    My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

    If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Please note that the EA app is the new home for all EA games on the Windows, and soon also Mac, platform: https://www.ea.com/ea-app.

     

    If you're experiencing the same or a related problem, or want to start a new general discussion, please create a new topic on the EA app forums, or respond to a more current thread.

     

    Thank you.

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