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Unikitteh250806's avatar
Unikitteh250806
Seasoned Newcomer
24 days ago

App not opening

Hi everyone, for the past 2 days, my EA app has been refusing to open. It will load like its opening, then the log in screen will show up for 5 seconds before an error comes up for about 10 seconds then closes. (I've attached a screenshot - this comes up even when I try to open errorreporter, so i cant even talk with the EA team). I've redownloaded EA, restarted the app and my laptop, I've tried all the suggestions that other sites have told me to do. Please help!!

4 Replies

  • Ularm's avatar
    Ularm
    Seasoned Novice
    24 days ago

    I'm having the same issue, others are reporting this too. I even hit the same kind of crash when I try to use the error reporter. The error in event viewer is only slightly different in that it creates 2 errors; one from the EAdesktop.exe and another for ErrorReporter.exe. Same fault module ntdll.dll 

  • Unikitteh250806's avatar
    Unikitteh250806
    Seasoned Newcomer
    23 days ago

    Glad to know I'm not the only one this is happening to. Hopefully EA can fix it.😓

  • Ularm's avatar
    Ularm
    Seasoned Novice
    18 days ago

    Try changing your DNS provider if you can. No idea why but it fixed my issue.

  • Ularm's avatar
    Ularm
    Seasoned Novice
    16 days ago

    Worth a shot for you here ; try changing your DNS resolution to something other than your default from the ISP, I swapped mine to google's and it works every time now. 

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