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EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
5 years ago

Re: An error on our end caused your launch to fail

@Nex26 You can disable EA's service in the clean boot as its only related to starting the PC all systems will start up when starting the program.

What anti virus/firewall are you using and have you tried to disable it and do you have onedrive running?

/Atic

4 Replies

  • Nex26's avatar
    Nex26
    5 years ago

    @EA_Atic If I try to start the EA app whilst the EA service is disabled I just get an error saying "the service failed to start" and the app won't boot.

    Also I am only using windows default anti virus/firewall (I have tried disabling it) which didn't help. Also I don't use OneDrive and I checked to make sure it isn't running.

    If it is any help:

    Star Wars Battlefront 2 

    The Sims 4

    Dungeon Keeper Gold

    Star Wars Squadrons

    All launch fine via the EA app as do 50+ other games via the Xbox Game Pass Launcher.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago
    @Nex26 if you put EA services as disabled and restart the PC. Does it stop from starting the app.

    /Atic
  • Nex26's avatar
    Nex26
    5 years ago

    @EA_Atic Yeah, the EA Desktop app will not start at all. I have included a screen capture of the message I get. (I have waited 30+ minutes, waiting doesn't help).

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