Re: "You don't have access"

I have the same issue. Purchased EA Play through Steam and nothing would work. Refunded and just bought Battlefield 1, same thing. Bought Battlefield 5 to just see if it would launch and same thing. I can see on my EA account website version that I am linked to both Xbox and Steam, but on the EA app it doesn't show any accounts that are linked. But Apex launches no problem from Steam. 

I downloaded The Sims 4 though the EA app for windows and it is telling me that I "don't have access" than underneath it says "This title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again" but I downloaded it it on this account and I don't even have another account. Also when I go into the EA app on the side where it should show the sims 4, it doesn't and I have to go to the Library in order to find it. At first I thought that it was something wrong with the TS4 but I did try uninstalling it but it wouldn't let me. I also tried repairing it but I don't think it did anything so I'm convinced its something with the EA app. Please let me know what the best thing would be to do.

@Iluvbaebs 

Please try clearing the cache for the EA app following the steps here and let me know if that resolves the issue for you. 

Hello,

I have tried this and it still does not work, (purchased FIFA 23 through steam) as I purchased through the EA app which also didn't work. both my Steam and EA account are linked, but i get the following error message: you don't have access This title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again. 

I only have one user on the EA app, and only one user on my PC?

Thanks 

@15ea5381c3a9520c 

Did you try clearing the cache for the EA app as well? 

yes, thats been done, i have also revalidated the game through stream and repaired through the EA app 

I’m having this same issue where it’s saying I don’t have access when I open it from the TS4 file and in EA it says I own it but it’s not downloaded when I was just playing it. I’ve restarted the app and cleared the cache and nothing. All of my game files are there but I can’t open the game. Only one account and I bought it through the EA app, what do I do?

@15ea5381c3a9520c @dizzydukes03 

Please go ahead and reach out to the live support team from the help site here so they can review your account details a bit further with you and see what's causing this error- here on the forums we don't have access to your account details to investigate into this further and see what's going on. 

If you run into any issues getting in contact with the live support team there, please be sure to let me know! 

Still not fixed :/ changed the status of my case to fixed today but still cant play the game and says I don't have access. Don't know what else to do other than reinstall it all over again. 

hey did anything work for you because i have same issue with fifa 22 and nfs heat.

im having the same issue with eafc24, i have reached out to your team and was hung up on when called, i had a chat with someone called Fredy. He said he will talk to his team and never got back to me. I just want to play the game i have been trying to fix for hours now