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freshquire's avatar
freshquire
3 years ago
Solved

"You don't have access"

I have EA Play through Steam. I downloaded various EA games on Steam but cannot launch any of them. When I try to launch, I get the message in the EA app "You don't have access." None of these games ...
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi there @freshquire,

    This error typically means your Steam is not linked correctly with your EA account- please verify that you have the correct Steam account linked with the EA account you're currently logging into. You can check that on your EA account by looking under the Connections section on your account management page here. 

    If you're not seeing your Steam account linked here, you can link that up by following these steps. If you see the wrong Steam account linked, you'll need to reach out to the live support team so they can help you get the correct account linked up instead. You can contact live support for further help on this by reaching out on the help site here. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@15ea5381c3a9520c @dizzydukes03 

Please go ahead and reach out to the live support team from the help site here so they can review your account details a bit further with you and see what's causing this error- here on the forums we don't have access to your account details to investigate into this further and see what's going on. 

If you run into any issues getting in contact with the live support team there, please be sure to let me know! 

nuggetpokea's avatar
nuggetpokea
2 years ago

im having the same issue with eafc24, i have reached out to your team and was hung up on when called, i had a chat with someone called Fredy. He said he will talk to his team and never got back to me. I just want to play the game i have been trying to fix for hours now

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