Re: EA play pro Failed purchase but still charged

Hey @ltcarrick those charges are a pre-authorisation which is a temporary hold on money in your account which is generally the balance of an item or service you have ordered. This is not a charge and the money does not leave your account, it is just the bank and service provider ensuring that the money is there to cover the order. If you look back over your invoices from your credit card company you will no doubt see that while a certain amount of money was earmarked it was never actually taken from the account. 

 

If seeing this but the purchase not being successful then I'd recommend checking your bank details are correct and trying again.

Darko