EA play pro Failed purchase but still charged
So when I put in my details it comes up saying my details can’t be verified but on my banking app it shows I’ve been charged 2 separate payments of 1 pound. so my details are correct as I was charge...
Forum Discussion
EA_Darko
Community Manager
Community ManagerHey @ltcarrick those charges are a pre-authorisation which is a temporary hold on money in your account which is generally the balance of an item or service you have ordered. This is not a charge and the money does not leave your account, it is just the bank and service provider ensuring that the money is there to cover the order. If you look back over your invoices from your credit card company you will no doubt see that while a certain amount of money was earmarked it was never actually taken from the account.
If seeing this but the purchase not being successful then I'd recommend checking your bank details are correct and trying again.
Darko
So I made a new payment method and once I was done with the details I clicked confirm and it would refresh the app but nothing happens I didn't get my membership received and my bank got charged how do I cancel those charges
